Regional IT Specialist
Medica Group
Total years of experience :2 years, 11 Months
- Working as a Microsoft Azure Global Administrator.
- Managing and maintaining Room Server infrastructure.
- Providing comprehensive hardware and software support to all users.
- Participating in software implementation testing and integration efforts.
- Implementing security measures using a proxy server (Zscaler).
- Administering user accounts and resolve issues in SAP Business One (SAP B1).
- Performing troubleshooting of systems and network problems to ensure high
availability.
- Handling IT-related responsibilities across multiple regions, including KSA, UAE, Kuwait, and Lebanon.
- Working with functional business representatives to ensure that systems
support business requirements.
- Conducting rigorous testing of solutions during new releases to ensure bug- free new versions.
- Serving as an Active Directory Administrator, overseeing domain management, auditing user permissions across multiple platforms, revising disaster recovery
strategies, providing technical support to users, and ensuring compliance with
regulations and policies.
- Maintaining up-to-date documentation, including end-to-end processes, training materials, and testing procedures.
- Managing a community of super/key users in the market, ensuring their
proficiency and ability to provide first-level support to end users.
- Enforcing data quality and accuracy through routine data cleansing activities.
- Troubleshooting end-user/key user system issues and collaborating with
suppliers to resolve them.
- Participating in regular Business Continuity Planning (BCP) testing and ensuring
the business's ability to manage processes without disruptions to systems.
- Implementing and deploying Learning Management Systems and Solutions for
organizations in Lebanon and internationally.
- Managing Local Networking, including configuring Switches & Routers,
implementing Voice over IP, handling cabling, and configuring Network Security
devices.
- Administering network components using Visual Studio.
- Handling SQL database queries proficiently.
- Setting up PBX central systems for efficient communication.
- Troubleshooting and diagnosing system and network problems both on-site
and off-site.
- Installing and configuring computer hardware, operating systems, and
applications.
- Contributing to the development of security operation tasks.
- System & Network Security
- Internet Advanced Proxy Security
- Email Security Appliance with Advanced Malware Protection
- End Point Security (including malware protection, DLP, patching and vulnerability management, disk encryption)
- Employee Awareness Program
- Application Security (core banking, access control)
- Local Networking: Switches & Routers, Voice over IP, Cabling & Network Security devices
- Users support
- Oracle Database
- Sites Maintenance & Implementation Services
- Observation of the different components of the GSM (Global System for Mobile Communication) and the BSS (Base Station Subsystem)