Director of Operations
MRM (Caliburger- Chickenow-JF)
Total years of experience :17 years, 1 Months
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Manage stock levels, delivery times and transport costs
• Control the order cycle (imported items)
• Work on new supply strategies;
• Plan vehicle routes
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Develops brand positioning, advertising, pricing and new product strategies
• Collaborates to understand, align and activate against target consumer behavior and insights
• Create and align senior management to multi-year brand strategic plans
• Develops and aligns annual marketing plan
• Provides oversight of annual marketing plan execution. Integrates activities of key departments.
• Evaluates progress against plan and recommends corrective action as needed.
• Identifies opportunities and implements plans for line extensions and new product introductions.
• Analyzes consumer trends and research data.
• Maximizes profitability of assigned product lines.
• Monitors timelines and effectiveness of tactical plan execution.
• Develops and implements annual brand plans
• Assist marketing in reviewing the activities of external agencies
• Actively manages P&L variances to attain annual and long-range financial objectives.
• Analyzes brand business results and marketplace dynamics to provide on-going marketing mix recommendations.
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Handling all sub franchise deals and cooperated with all current sub franchisee
• Developed all manuals
• Ensure that all standards by all parties are applied
• Responsible for developing the brand, improving the quality and introducing more products based on company guidelines.
• Develop, implement and participate in the marketing and sales activities according to predetermined set of objectives, strategies and action plans
• Formulate and plan monthly targets and yearly budgets and objectives considering the market factors and ensure achievement of such targets in the most cost efficient manner.
• Ensure constant updating and development of products and services applied for client base with respect to international and local standards.
• Oversee all phases of outlet operations and assign responsibilities to Operation/ outlet managers and check their performance periodically.
• Develop strategic and operational plans, managing execution and measuring results.
• Responsible for sourcing and Introducing new outlets for the Brand and develop the concept under proper planning.
• Supervise and assign responsibilities to keep all machines and equipment in good working condition at all times
• Reporting direct to the operation manager
• Running the operation of a store with a highly performing team of 34 employees
• Prepare monthly inventory and control the monthly food cost
• Dealing with the suppliers
• Manage the repair and maintenance follow up
• Hold weekly managers meeting and monthly staff meeting reviewing the sales, store performance, employees issue, target etc…..
• Prepare monthly reports showing the performance of the store, in addition for reviewing the competitors within the market and their promotions and coming with new suggestions for marketing.
• Handle guests complains
• Responsible of hiring and job responsibilities of each position
Negotiates arrangements with clients for catering or use of facilities for banquets or receptions, Plans, organizes, directs and controls the day to day unit’s operations.