Michel Mourad

Resort General Manager at Harmonie Signature

• Togo - Lome
• May 2022 to June 2023

- Managed all outlets in the resort including : 3 restaurants / Swimming Pool / Fitness Club / Bowling Lounge / Play Courts
- Established new SOPs for all departments
- Schedule modifications & restructuring for all departments
- Established Training Plans for recruited staff including F&B menu knowledge / SOS / Upselling techniques / Customer Relationship Management
- Established monthly performance assessment for all teams
- Established updated opening / mid / closing checklists
- Daily follow-up on clients’ feedbacks / data enquiry
- Ensure Food Safety & Hygiene Standards are applied
- P&L & Cost Control optimization

Assistant Restaurant Manager at Asil Restaurant - Rixos Premium Hotel

• United Arab Emirates - Dubai
• September 2021 to May 2022

- Introductory interview with new candidates
- Established Training Plans for recruited staff including F&B menu knowledge / SOS / Upselling techniques
- Established monthly evaluations for team
- Established updated opening / mid / closing checklists
- Daily follow-up on clients’ feedbacks / data enquiry
- Ensure Food Safety & Hygiene Standards are applied
- Supervised SOS / SOPs implementation
- P&L & Cost Control optimization

Restaurant Manager at Murray Restaurant

• Lebanon - Beirut
• December 2020 to October 2021

Managed all aspects of FOH/BOH operations including:
- Manning for waiters, bussers, bartenders & guest relation.
- Established Training Plans for recruited staff
- Daily follow-up on implementing SOPs & Sequence of Service
- Daily follow-up on clients’ feedbacks
- Ensure Food Safety & Hygiene Standards are applied
- P&L & Cost Control optimization
- LP implementation

Assistant Restaurant Manager at Bebabel ( Al Shaya Group )

• Kuwait
• June 2018 to October 2019

Opening Bebabel branch in Kuwait (Daily turnover of 2, 000 guests/day). Managed all aspects of FOH/BOH operations including:
- Manning for waiters, bussers, bartenders & guest relation.
- Established Training Plans for recruited staff
- Daily follow-up on implementing SOPs & Sequence of Service
- Daily follow-up on clients’ feedbacks
- Ensure Food Safety & Hygiene Standards are applied
- LP implementation

Assistant Restaurant Manager at Paradox Restaurant

• Lebanon - Beirut
• June 2015 to June 2018

Managed all operations’ aspects including: Daily Checklists, Direct Contact with Suppliers, P&L Optimization, Daily service follow-up, Event Management.

Staff Trainings & skills development: Leadership / Time Management / Customer Relationship Management / Work Environment / Internal Relationship Management.

Owner at Rustique Pub

• Lebanon - Beirut
• February 2014 to May 2015

Waiter at Shtrumpf Restaurant

• Lebanon - Beirut
• January 2007 to January 2010