BSS 2nd Line Team Leader
Tawasol
Total years of experience :22 years, 6 Months
- Manage the NOC procedures and Process enhancement.
- Communicate with customer for any escalated issues.
- Process Reengineering.
- KPI Setting and evaluation.
- Follow up the upgrade phases and workarround solutions.
- Contact with different functions (FO, GTAC, NFO..) for solving complaints
- Contact Huawei TAC for any bug or needed workarround.
- Propose the proper solution and actions.
- Conduct the customer request
- Assurance the quality of the network and audit.
- Ensure the Customer Care and satisfaction
- Follow up my team work according to Vodafone requests for WOs, changes.
¬¬¬Back Office Senior Engineer
- New sites creation, Integration and Data configuration (2G & 3G)
- Implementation of all Change requests received Optimization and RF teams.
- Follow up the newly integrated sites to clean up all Radio and environmental alarms.
- Configure GPRS for new sites on Huawei PCU.
- PCU Configuration and Troubleshooting.
- Huawei BSS Configuration and Troubleshooting.
- Huawei BSC Version and Patch Upgrade.
- Huawei PCU Upgrade.
- Manage implementation teams for MobiNil work orders for migration, routing, VSWR alarms and changing radio modules.
- Giving technical support to our teams for any maintenance problem.
- Make sure that all sites are ready for MobiNil Acceptance without any pending items, defects or missing materials.
Other Responsibilities:
- Maintenance and Support for MobiNil GSM network in Cairo.
- Maintenance and troubleshooting of Alcatel G3, G4 BTS's and Motorola BTS (M-cell6 / Horizon / Horizon II).
- Maintenance and troubleshooting of Alcatel MW. (9400 UX family, AWY), protected and unprotected Microwave equipments.
- Installation and commissioning of Alcatel MW. (9400 UX family, AWY) protected and unprotected Microwave links.
- Upgrading and modification of the network and VSWR measurements using the Site Master.
- Check radio equipment alarms and be sure of error free operation for all channels using BER test equipment.
- Routing for new sites and HW's.
- Executing PM for BTS, Nodal transmission and BSC sites.
- Maintenance and troubleshooting of Power Systems and Rectifiers (Delta, Ascom and Saft).
- Monitoring & analyzing corrective maintenance of our sites for eliminating repetitive alarms to improve site performance & network availability.
- RBS Engineer :
In charge of installation of RBS 2000 family (including 2202, 2206) with their power system and its backup, GSM Antenna System (with TMA), RBS integration, commissioning and troubleshooting for Vodafone GSM network.
- Transmission Engineer:
In charge of Ericsson Mini Link (Microwave) equipment indoor and outdoor unit, responsible for System configuration, Dishes Alignment, system commissioning and Acceptance.
- DXX Engineer:
In charge of DXX Basic Nodes (8100 Family) including their cards (GMH, QMH & HCE), with their power system, cross connection configuration from the node, system commissioning and acceptance.
- Network administration (Win98, WinNT, Win2000).
- Troubleshooting and maintaining the stability of the network.
- LAN Design & Construction (IP design & assignment).
- Network Configuration devices (Cisco Switches, Routers & Modems).
- Carry out Video Conference Project all over Egypt.