Micheline Bou Chaaya Ayoub

Sales Administration & Contract Manager at Alfa Laval Middle East Ltd

• United Arab Emirates - Dubai
• My current job since August 2001

 Working hard to reach resolutions and agreements with customers
 Facilitating the re-negotiation of existing contracts.
 Managing invoices from generation to payment.
 Contributing to the business development of the company.
 Ensuring that personnel have access to all Company Policy & Procedure Documentation.
 Supporting senior managers in the development of risk and policy documentation.
 Safeguarding the company interests.
 Conducting investigations into any technical changes or contractual disputes.
 Providing expert advice to colleagues on any issues that may arise.
 Leading complex contractual negotiations.
 Making amendments to contractual documents.
 Overseeing and signing off the departmental invoices.
 Screening the customers as per EU & UN sanctions
 Follow the procedures of export control as per EU & UN sanctions list
 Giving clearance on the shipments
 Giving clearance on the letter of credit
 Involving in the logistics
 Customer Claims handling
 Liaising with the finance for bank guarantees
 Regularly discussing with lawyers internally and external law firms
 Providing trainings to the new candidates