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LUTAAYA FRANCIS , Sales & Customer Support Officer

LUTAAYA FRANCIS

Sales & Customer Support Officer·Jinja Tech Solutions

United Arab Emirates

Diploma, Sales

Work experience

Total years of experience: 3 years, 0 months

Sales & Customer Support Officer

January 2022 - December 2022

Jinja Tech Solutions

Jinja, Uganda •Hybrid

January 2022 - December 2022

Supported customers with product selection, orders, and
troubleshooting.
Recorded feedback to help improve services and sales
processes.
Assisted in small marketing initiatives to promote new products.
Company industry:
Interior design
Job role:
Sales

Front Desk Associate

January 2021 - December 2021

Sunrise Hotel

Entebbe, Uganda

January 2021 - December 2021

Managed guest check-ins and check-outs, providing friendly
and efficient service.
Coordinated with housekeeping and other departments to
ensure guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Assistant

January 2020 - December 2020

Bright Solutions Ltd

Kampala, Uganda •Hybrid

January 2020 - December 2020

Handled customer inquiries and complaints via phone and
Company industry:
Advertising
Job role:
Customer Service and Call Center

Education

St Joseph Kisubi Technical Institute

November 2021

November 2021

Diploma, Sales

Uganda

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS PROCESS MANAGEMENT
Intermediate
BUSINESS PROCESS MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PATIENCE
Intermediate
PATIENCE
Intermediate

Languages

English
Expert
Arabic
Expert

Training and Certifications

Certifications
Improving Communication Skills — Wharton School, via
Customer Service Skills Certifi cate
Customer Service Training: Building Your Skills