Group GA Offices & Facilities Manager
Meratus Line
Total years of experience :16 years, 1 Months
• Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
• Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
• Ensuring that basic facilities, such as water and heating, are well-maintained
• Managing budgets and ensuring cost-effectiveness
• Allocating and managing space between buildings
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Advising businesses on increasing energy efficiency and cost-effectiveness
• Overseeing building projects, renovations or refurbishments
• Helping businesses to relocate to new offices and to make decisions about leasing
• Drafting reports and making written recommendations.
• Assisted in running the Human Resources department. Consulted with department heads on all matters pertaining to the employee lifecycle, manpower planning, talent acquisition, compensation and benefits, Learning and Development, performance management and employee relations.
• Assisted the recruitment department in interviewing, selecting and recruiting applicants.
• Handled employee disciplinary and grievance processes as and when required in compliance with Indonesia labour legislation.
Achievement: Created and managed all departmental SOPs to ensure consistency, efficiency, quality and compliance with industry regulations.
• Ran the Anantara residence comprising 220 guest rooms and apartments.
• Led the Front Office, housekeeping, and engineering department, maintaining visibility with guests at all times.
• Worked in collaboration with General Manager to develop post opening procedures and service standards.
• Implemented detailed Preventive Maintenance Program for all the residence units
Achievements:
• Delivered the pre-opening of the hotel apartment concept of the Anantara Flagship property on The Palm Jumeirah.
• Increased Guest Satisfaction Index to 98% in 2017
• Decreased operational expenses by 6% in 2016, total savings of AED 1.2M and overall profit by 11%
• Assisted the Director of Rooms in overseeing the operations of the front office department (Guest Relations, Receptionists, Concierge, Bell Team, Operators and Duty Managers).
• Delivered Operational excellence despite headcount being well below budgeted workforce planning.
Achievements:
• Exceeded upselling target by 26%
• Exceeded the budgeted RevPar and occupancy levels respectively by 23% and 18%.
• Achieved 100% of the membership enrolment goal (SPG-Starwood Preferred Guests)
Managed the daily agenda of both the Executive Office. Acted as the first point of contact in the Executive Office, screened, dealt with correspondence and phone calls, bookings and travel arrangements minutes of meetings, presentations, contract review, data collection, and research.
Managed all aspects of the front office and reservation department operations, consisting of 347 rooms and suites. Worked alongside with the Rooms Division Manager and Revenue Manager to implement highly successful up-selling program to achieve sales targets with a focus on profitability.
Supervised the operations of the reception department, reported to the Rooms Division Manager, and executed guests’ satisfaction programmes.
Managed the operations of fully furnished offices with over 100 workstations, and over 200 virtual clients. Accountable for Centre profitability, Centre performance and the Centre’s success through P&L management. Increased the meeting room revenue through proactive selling activities and the delivery of exceptional standards of customer service through local advertising and networking.
