Mike Bonja

• Ensuring that our customers receive the highest standards of a personalized, luxury customer service
• Constantly achieving or exceeding monthly and seasonal individual and store sales goals
• Finalizing sales in SAP system
• Closing sales along with capture of relevant customer info/data for CRM purposes
• Documenting all follow-ups and sharing with Amwaj management twice a week
• Continuously reviewing product inventory to ensure accurate knowledge of products housed in the store
• Engaging in CRM activities- Leverage customer loyalty to improve business, expansion of customer database etc.
• Working closely with the Store Manager to provide effective feedback, ensuring that popular selling lines are replenished on time
• Maintaining high standards of Visual Merchandising in term of cleanness, display and stock rotation
• Responsible for selecting items on monthly basis, in line with fashion and luxury trends, writing descriptions and publishing them on our store page on the 1st dibs site

• Set monthly objectives for all Sales Associate and motivate team on daily basis
• Completed daily and monthly reporting to analyze business trends and needs
• Responsible for the overall training and development of Sales Associates and for reviewing their performance
• Held briefings to ensure consistent communication and information level
• Developed the customer database, recruited new clients and built loyalty with repeaters
• Responsible for store administration (cash flow, shipments, repairs, security)
• Ensured that all Visual merchandising directives are respected (cleanness, merchandising, team grooming)
• Provided exceptional customer service experience to after-sales customer visiting the store by following the store’s after sales processes and ensured full adherence to repair/return policies and procedures

• Achieved monthly and yearly store turnover and targets set by the brand by using advanced sales techniques and product knowledge
• Delivered excellent customer service through identifying customer needs, offering advice and demonstrating suitable products
• Dealt with VIP clients and maintained exceptional client relationships to enhance client loyalty within my portfolio
• Prepared bills, provided warranty certificate, wrapped merchandise, made invoices and collected payment, credit notes and deposit receipts on the POS system
• Contributed in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects as well as sharing on a daily basis sales targets, best practices, client feedback, market/competition insights
• Participated in all sales meetings, trainings, presentations and seminars

• Maintained exceptional client relationships to enhance client loyalty, strived to always surpass and exceed client expectations
• Consistently achieved monthly and yearly targets
• Handled high value transactions
• Maintained a high level of product knowledge and kept up to date with market trends, competitors and instore promotions
• Handled customer complaints professionally and efficiently
• Checked stock levels daily and informed of depleting stock to the Store Manager in order to replenish and maintain optimum stock levels