Customer Support Specialist-KSA & Bahrain
AMICO
Total years of experience :12 years, 2 Months
• Responsible for the Customer Service operations for KSA(Western Region) & Bahrain.
• Customization of different Sales and Purchasing Documents through SAP :-
• Sales: Quotation, Sales Order, Delivery, Post Goods Issue, Billing, Special Sales Orders and Document Flow in the Sales Process.
• Purchase: Purchase Requisition, Purchase order, Inbound & Outbound Deliveries, Goods Issue and Receipt, Inter-branch transfers.
• Respond to customer and supplier inquiries about order status, changes, or cancellations.
• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
• Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.
• Act as the one point contact to all the queries related to the portfolio managed in the region and there by support the Master data team in rectifying/amending the product across the Country.
• Support to the Product Managers to update relevant product information like pricing, product hierarchy, material type in SAP and pricing analysis for Project tenders.
• New business applications processing in align with the SOP’s and policies.
• Policy surrender/Death Claim processing.
• MIS & Data Management.
• Vendor Management with excellent cost effectiveness.
• HR Administrator for the branch.
• Conducting monthly audit on infrastructure maintenance and branch inventory.
• Cash/Cheque management for fresh/renewal payments.
• Policy servicing to pre/post sales.
• Monitoring & executing the branch level underwriting parameters.
• Agency servicing on commission, payouts & reimbursements.
• Responsible for the Business Unit Operations of Southern Area of the country(India)
• Reporting to the Business Unit Head
• Overlooking the business support functions like Sales promotion activity, Credit & Operations, Off-roll employee recruitment & compensation, Business partner & Third Party Vendor Payments.
• Partner with Accounts Control team to ensure KYC/AML and other regulatory reviews on all Business partners are performed.
• Provide guidance in the role of subject matter expert in the areas of Sales promotions, new process implementation and documentation processing of new business partner.
• Maintain MIS on tracking TAT of deliverables from Sales team and other processing areas.
• Handling a team of 8 in two branches reporting to Operations Manager.
• End to end processing & review of credit & operations of unsecured loan.
• Ensuring efficient error free processing of transactions with strict compliance to policies and within the SLA’s.
• To minimize operational risk for the company by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Monitor the Credit & Ops department by providing appropriate delivery and support functions.
• Effective TAT is maintained throughout the process.
• MIS preparation to analyse the end result under each processes.
• Fraud & Field investigation agency control.
• Monitoring Pre-screening of files and doing checks with regard to negative area and restricted Profile, Fraudulent practices etc.
• Meeting of the TAT requirements and resolution of “HOLDS”.
• Maintaining compliance with product policy and tracking system updating of customer data.
• Create and maintain various MIS related to monthly performance of sales team.
• Providing feedbacks to the credit team about the performance of the agency across parameters like TAT, decline and quality on verifications reports.
Done my graduation from SN Education Research and Examination Board and passed out on 2007