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• Respond promptly to customer inquiries
• Handle frustrated and angry customers via phone or face to face
• Follow escalation and complaint procedures in order to ensure that all customer escalations are tracked
• Obtain and evaluate all relevant information to
Handle the escalation and support the team to improve the quality of service.

• Respond promptly to customer inquiries.
• Take orders from customers with probably way
• Handled delicate situations, such as - customer requests, special needs and complains.
• Make gross selling and up selling in orders.

• Answered, screened and directed inbound phone calls.
• Received and sorted email and electronic deliveries.
• Handled general requests for information and data

• Processing all codes in a calm and timely manner
• Knowledge of the different panels and alarms within PBX and what they are for so that the appropriate policies can be followed and to notify the appropriate personnel when an alarm triggers
• Answer switchboard and direct calls to guests and appropriate departments