Business Manager- Operations
FitnGlam, Wellness Forward Group
Total years of experience :21 years, 5 Months
Ensure cost-effective operations while enhancing club standards through quality improvement, process optimization, and adoption of best practices.
Manage agreements and contracts, including those related to retail, while liaising with AMC & MEP engineers to meet operational requirements.
Supervise day-to-day facility operations to ensure a safe and enjoyable guest experience.
Provide leadership and support to departments and staff to achieve company goals, including effective project management on complex issues.
Collaborate with support personnel to address diverse operational challenges and maintain smooth operations while taking care of entire club logistics as well.
Implement health and safety protocols and ensure compliance with HSE requirements for a clean work environment.
Interact professionally with customers and vendors to resolve issues and maintain positive relationships.
Handle branch procurement, inventory planning, and oversee necessary requirements efficiently.
Headed operations of Glo spa by FitnGlam while assuring to lead the team with all appropriate day to day perspectives.
Organize and execute company events while maintaining standards and providing leadership and guidance.
Stay updated on technical and professional developments through workshops, associations, and industry publications.
Manage petty cash, club finances, and provide centralized support for marketing, finance, and event-related inquiries.
Facilitate work permits for contractors, vendors, and suppliers while supporting marketing and branding initiatives.
Utilize technical knowledge to solve facility issues efficiently.
Collaborate with external brands for sponsorship programs and partnerships to enhance brand visibility.
Provide practical solutions for day-to-day operational needs.
Ensure smooth operations and management of assigned sports facilities/locations by aligning with site administrators, coaches, and team members.
Establish and maintain business and corporate communications between schools and the sports facility for all operational needs.
Manage day-to-day operations, communicate updates, and coordinate sports activities efficiently.
Conduct regular site visits to oversee facility operations and communicate with internal and external stakeholders.
Develop documentation such as contracts, policies, and employee handbooks, and define job roles and responsibilities.
Implement health and safety regulations, standard operating procedures, and conduct risk assessments for the sports facility.
Manage an international project for launching the AFA-FTI Football program across Dubai in collaboration with AFA (Argentina Football Association).
Organize training sessions for site administrators, sales staff, coaches, and support teams as needed, focusing on job-related activities and communication.
Collaborate with the Operations Director to maintain and improve HR policies and management processes.
Handle client and external customer grievances while ensuring quality assurance standards are met efficiently.
Coordinate with external stakeholders for business communications and requirements.
Implement on-site customer care and quality assurance programs, providing guidelines for onsite employees to follow.
Counsel and guide clients on various traveling and cultural programs.
Manage quality assurance programs across different sites.
Present speeches at events and conferences to enhance brand awareness.
Coordinate and manage the approval process between stakeholders and the organization.
Address employee and customer relationship grievances at site level and ensure resolutions are achieved positively.
Provide excellent customer service to foster future relationships.
Ensure compliance with UAE tourism guidelines regarding disciplinary actions.
Lead UAE cultural programs and orient customers and groups with UAE culture and tourist guides.
Attend seminars related to UAE tourism and cultural guidance.
Design travel arrangements and itineraries for important customers and VIP clients.
(Contractual Basis)
Reinvent and enhance HR policies, training, and development programs.
Implement new recruitment and workforce development strategies to align with advancements in operations, technology, and management.
Handle recruitment, manpower planning, job evaluation, job descriptions, performance management, and employee relations.
Manage requests for salary and employment letters from employees.
Foster improved morale and cultivate a beneficial workplace environment for both employees and employers.
Prepare progress reports for senior management and maintain employee records.
Implement staffing strategies to ensure qualified personnel are available to meet business demands.
Coordinate and direct the administrative functions of the organization.
Optimize employee schedules by balancing company priorities with staff leave requests and shift preferences.
Schedule weekly projects, forecasting timelines for milestones and completion dates.
Oversee employee recognition programs to promote professional development and high performance.
Assist senior management in planning and executing daily operations to achieve key objectives
Develop and establish standard operating procedures (SOPs) across the organization.
Manage recruitment, manpower planning, job evaluation, job descriptions, performance management, and employee relations.
Supervise the induction process for new employees.
Ensure timely completion of all administrative and legal requirements.
Attend HR conferences, summits, and seminars to enhance productivity and foster collaborations.
Prepare employment contracts in compliance with UAE labor laws.
Administer monthly payroll with precision and accuracy.
Address and process employee grievances within specified timelines.
Review and realign compensation programs and salary administration to manage costs.
Handle requests for salary and employment letters promptly.
Maintain confidentiality of all documents.
Create comprehensive job descriptions and employee manuals.
Develop innovative employee rewards programs to enhance staff retention.
Process, review, and approve reimbursement claims for employees.
Manage compensation and benefit programs effectively.
Develop and implement training and development plans for members.
Conduct therapeutic, recreational, or athletic activities for members and clients.
Plan physical education programs aimed at enhancing participants' physical attributes and social skills.
Assist in conducting customer service and satisfaction surveys among members.
Ensure smooth operations of the gym and classes, attending to any issues that may arise.
Create a balanced program involving instruction, demonstration, and work time.
Collaborate with supervisors to establish program goals and course objectives for lesson planning.
Implement best operational practices to optimize efficiency.
Learn from observing other instructors to incorporate valuable techniques into future courses.
Utilize various assessment strategies to understand members' abilities, strengths, and weaknesses.
Develop media plans and policies in collaboration with organizational executives.
Manage public relations campaigns for the company or organization.
Collaborate with external customers, vendors, and stakeholders to define future products.
Train and support personnel involved in assigned functions.
Initiate successful workforce planning, job realignment, employee involvement, and team building projects.
Conduct one-on-one and group presentations and interventions within the organization.
Prepare and execute HR training programs for internal employees, ensuring successful implementation.
Plan and conduct all HR-related training programs for employees.
Work on HR training manuals to support training initiatives.
Handle information requests related to the CEO office.
Save senior executive's time by drafting letters, collecting, and analyzing information, and initiating communications.
Coordinate interviews based on panel member availability.
Provide high-level administrative support to executive teams to ensure smooth departmental operations.
Manage all travel arrangements for the CEO and panel members.
Prepare meeting agendas and maintain office procedures.
Attend conferences, summits, and seminars with the CEO, offering administrative support.
Supervise executive calendars and support administrative teams to maintain operational flow.
Create and maintain administrative reports and spreadsheets for logistical purposes.
Organize office operations and procedures to maintain office services.
Control correspondence, student admissions and design filing systems for efficient document management.
Assist admitted students and their families with the enrollment process, including completing registration forms, submitting tuition deposits, and scheduling orientation sessions.
Review and approve supply requisitions, assign and monitor clerical functions.
Handle day-to-day front desk duties including setting appointments and managing inbound enquiries, maintain office security by adhering to safety procedures and managing access via the reception desk.
Support (HODs) by coordinating initial requests and providing assistance.
Receive shipments and organize documents as well as filing responsibilities.
Perform ad-hoc administrative duties as required to support office operations