Assistant Chief Manager and head of Production
Vocus Communications
Total years of experience :2 years, 7 Months
• Perform data entry, calculations and prepare financial reports
• Organize workflow to align with specifications and deadlines
• Coordinate activities between teams in the Philippines, Los Angeles, and Lebanon
• Maintain updated information in the database and all relevant systems
• Monitor production activities and generate daily reports for management
• Assess employee performance and service quality
• Create guidelines, standard operating procedures SOPs and training materials
• Conduct trainings sessions
• Perform inspections and audits (Reception, production, dispatching, delivery, supplier, warehouse)
• Issue reports detailing findings and recommend corrective actions.
• Ensure proper ISO 22000 implementation and documentation in all departments
• Coordinate with third parties such as suppliers, maintenance, pest control and auditors.
• Provide reports to management and propose innovative ideas for improvements
• Deliver food quality and safety training sessions
• Investigate customer complaints thoroughly and develop corrective action plans