Fleet Manager
Jahez International
Total years of experience :22 years, 9 Months
Responsibilities:
• Fleet Acquisition and Maintenance:
o Managing the procurement and leasing of vehicles, considering factors like cost, fuel efficiency, and delivery needs.
o Overseeing preventive maintenance schedules and ensuring prompt repairs to minimize downtime.
o Collaborating with workshops and mechanics to maintain vehicle performance and safety standards.
o Implementing fuel-saving strategies and monitoring fuel consumption.
• Driver Management:
o Recruiting, onboarding, and training delivery drivers.
o Optimizing driver schedules and routes to maximize efficiency and minimize delivery times.
o Monitoring driver performance and adherence to safety and customer service protocols.
o Addressing driver concerns and maintaining a positive working environment.
• Logistics and Operations:
o Analyzing delivery data to identify areas for improvement and optimize routes.
o Collaborating with dispatch teams to ensure efficient delivery assignments and real-time tracking.
o Managing vehicle tracking systems and telematics data to monitor driver behavior and vehicle performance.
o Maintaining compliance with relevant traffic regulations and delivery company policies.
• Safety and Security:
o Implementing and enforcing safety protocols for drivers, including defensive driving training and accident prevention measures.
o Conducting regular vehicle inspections and ensuring compliance with safety regulations.
o Managing vehicle insurance and risk mitigation strategies.
• Technology and Data Management:
o Utilizing fleet management software to track vehicle performance, driver behavior, and delivery data.
o Analyzing data to identify trends, optimize operations, and improve efficiency.
o Staying updated on the latest technologies and trends in the food delivery industry.
Working in customer focused fleet Operations & Maintenance overseeing and supporting 45+ person staff in generating revenue while ensuring superior customer service. reconciliation/Management and developing staff assignment according to operational Expectations.
•Fleet Utilization as per the Target.
•Developed and Implemented performance development and training initiatives which optimized staff performance and resulted in continuous surpassing of Target.
•Ensured excellence in customer service and resolved all the problems within framed time.
•Increased customer satisfaction by interfacing directly with customer to provide assistance.
•Enforced company cash handling policies and procedures and other loss prevention policies.
•Managed Inventory control and Met Inventory goals.
•Recruited, hired, and retained a quality core staff.
•Coached and trained team to achieve maximum results.
•Reviewing weekly performance with team members and taking corrective actions; prepare catch up plan wherever required.
•Scheduling of Route as per the fleet availability during Peak / Non Peak Hours.
•Coordinating/Monitoring of Vehicle Maintenance to upkeep the vehicle.
•Minimized TAT (turnaround time) for the Accident vehicles by regular following with Insurance companies / Bodyshop.
•Follow up with GRO for the accident disputed case for optimizing the Utilization.
•Increase window of communication between Company and the Customers/dealers.
•Succession planning for key team members in consultation with Corporate Human Resources and Team Leader.
•Annual Appraisal of Fleet Operation/Maintenance/ Customer Service.
Achieving Service Quality as per the target.
•Monitoring of customer satisfaction Index on periodical basis
•planning, Recruiting and retaining of man power
•On the Job training to New Joiners.
•Conducting promotional activity
customer inquiries and ensured customers were directed to correct department to resolve issues if needed.
•Assisted customers with little to no supervision.
•Worked in both a group setting and Independently.
•Managed customer service resulting in excellent long term relationship and account retention.
•Managed a wide variety of customer service and administrative task to resolve customer issues quickly and efficiently.
•Learned, referenced and applied product knowledge information.
•Recipient of multiple positive reviews acknowledging dedication to Customer service.
customer service resulting in excellent long-term relationship and account retention.
•Managed a wide variety of customer service and administrative task to resolve customer issues quickly and efficiently.
•Learned, referenced and applied product knowledge information.
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