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Mohammad AlBader, Adoption & Change Management Trainee

Mohammad AlBader

Adoption & Change Management Trainee·EBLA Computer Consultancy

Kuwait

Bachelor's degree, Management Information Systems

Work experience

Total years of experience: 2 years, 7 months

Adoption & Change Management Trainee

October 2025 - December 2025

EBLA Computer Consultancy

Al Kuwait, Kuwait

October 2025 - December 2025

• Underwent a brief training program that resulted in delivering Microsoft
Copilot sessions to government employees.
Company industry:
IT Services

CX Intern

January 2025 - January 2025

Commercial Bank of Kuwait

Al Kuwait, Kuwait

January 2025 - January 2025

(CXM) and gained extensive knowledge in analyzing customer
interactions, optimizing service processes, and ensuring a seamless
customer journey.
Performed physical inspections of CBK branches, focusing on aesthetics
and ambiance, and reported my findings to the CXM head, highlighting
areas for improvement in visual appeal, cleanliness, and overall
customer experience.
Company industry:
Banking

Part-Time Peer Tutor

January 2023 - January 2025

Gulf University for Science and Technology

Mishref, Kuwait

January 2023 - January 2025

Leveraged my academic expertise to offer tailored support for students
•
in understanding their course materials.
Company industry:
Primary, Prep, & Secondary School

Part-Time MIS Teaching Assistant

October 2022 - January 2023

Gulf University for Science and Technology

Mishref, Kuwait

October 2022 - January 2023

•
•
• Assisted students with their in-class practical activities.
Administered occasional review sessions.
Assisted in proctoring examinations.
Company industry:
Primary, Prep, & Secondary School

Education

Gulf University for Science and Technology

July 2025

July 2025

Bachelor's degree, Management Information Systems

Kuwait

Skills

CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
APPEALS
Intermediate
APPEALS
Intermediate
CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INTERACTION DESIGN
Intermediate
INTERACTION DESIGN
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate

Languages

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Microsoft Office Specialist: Associate (Office 2019)
Google Project Management Professional Certificate
Lean Six Sigma Yellow Belt Certification
Intuit Design for Delight Innovator
Entrepreneurship and Small Businesses
Certified Digital Marketing Associate
Craft effective prompts in Microsoft 365 Copilot