Senior Instructor (Training Specialist)
Saudi Airlines
Total years of experience :33 years, 0 Months
Professional Profile
A learning and development expert, skilled in needs analysis, project management, instructional design, developing structured training courses, authoring manuals, conducting computer, induction and soft skills training, providing hardware and software support, all focusing on enhancing excellence.
Proven track record as a goal oriented people developer. A knowledgeable and accomplished IT trainer, with the ability to motivate participants to benefit from the training. Conducted classroom training at all skill levels, delivered workshops, provided 1-2-1 mentoring and end-user support, which achieved learning priorities and fulfilled the corporate vision.
Implemented the ADDIE model of learning and Kirkpatrick’s Four Levels of Evaluation methodologies, to design and develop courses that significantly contributed to the training programme. Utilised MS Office, Snagit, Toolbook II, Captivate and Demo II, to successfully generate training that addressed participants' learning needs. Applied learning objectives and performance evaluation guidelines to ensure the training enhanced audiences’ professional development and they acquired the skills to enable them perform with increased efficiency and confidence. SME team member for the eLearning project.
Collaborated with training project teams, to successfully develop training interventions as part of a strategic programme which achieved development priorities.
In a consultative role; completed TNA, developed and conducted training for many divisions; Flight Training, Special Flight Services, Flight Operations, HR, IT and Materials Management.
Core Competencies
• Stimulating and innovative trainer and mentor
• Dedicated to high training standards with commitment to quality
• Training - skilled at group training, workshops and end-user support at all skill levels
• Learning & Development - ability to design, develop and execute training solutions
• Ability to obtain and process information
• Project management and planning skills
• Goal oriented, capable and organized contributor
• Excellent presentation and communications skills
• High level of collaboration yet work independently
• Communicate effectively both verbally and in writing
• Conceptualize, analyze problems and generate creative ideas and effective solutions
• Prioritize and perform confidently in a fast-paced environment
• Interpersonal skills and flair to interact with people
• Resourceful doer with practical decision making skills
Senior Instructor (Training Specialist)
June 1981 - January 2011
Responsibilities included conducting 5-day intensive training in computer applications and Microsoft software at all user levels, SAP ERP HR modules and soft skills courses. Develop new courses to fulfil the Training Division’ mission. In a consultative role, undertook corporate projects, providing development and training solutions.
Key Strategic Accomplishments:-
• Responsible for developing structured courses and manuals for computer training and development courses for employees and trainees. Updated training according to company needs.
• Conducted training in MS Windows, MS Office, SAP ERP HR modules, in-house systems and applications.
− Enabled users learn and benefit from the salient and powerful features of MS Office in their daily functions.
• Delivered Train the Trainer workshop in advanced MS Office and presentation skills to inter-departmental trainers and experienced users to enhance their work skills.
• Member of the SAP Train the Trainer team.
− Developed courses and training manuals for SAP HR modules; ESS, MSS, Time Management and Travel Management.
− Trained staff on the SAP system and HR modules.
• Support instructor in management and soft skills training, and customer services courses.
• Conducted ad-hoc workshops for executives in business applications.
• Authored user guides for the airlines' Corporate Intranet and the Online Flight Booking System.
Instructor
August 1978 - June 1981
Trained pilot, maintenance and communication technicians’ trainees to prepare them for further training in the USA. Undertook needs analysis, developed and conducted training for other departments in the airlines. Spearheaded the redesign and rewriting of material for all trainee programmes.
Key Strategic Accomplishments:-
• Conducted ground school for Saudi Airlines' pilot trainees to prepare them for their FAA Pilot's License certification in the USA. Trained 300 trainees annually. More than 95 percent trainees acquired their FAA pilot’s licence.
• Project leader of team that successfully developed the Maintenance Training Programme to prepare mechanic trainees for their A & P certification in the USA. Completed a TNA, designed and setup a technical workshop.
• Initiated and set-up a new laboratory and workshop, for more effective learning of aviation science, mechanics, electronics and technical subjects.
• Taught Mathematics, Physics, Mechanics, and Electricity to pilot, maintenance and communications trainees.
• Developed and conducted courses in; MS Windows 95-7, MS Office 95-2007, Lotus 123, dBase III+, Fox Pro, Paint Shop, Harvard Graphics and PC Maintenance.
Special Projects and Assignments:
• Member of various project management teams to identify and develop, learning and support solutions for different departments. These related to computer and technical training, soft skills and customer services.
• Supervised a team of three instructors to identify operator and system problems for the Material Management department’ Maintenance and Engineering Management Information System (MEMIS).
− Completed a needs analysis, developed and conducted a successful training programme.
− Resolved functions for ordering, receiving, storage and shipment of spare parts, hence saving time and money.
• Appointed training consultant for the new online maintenance system at the Special Flight Services department.
− Completed a needs analysis, developed and wrote user guides and technical documentation.
− Successfully trained the staff to use the system efficiently thereby reducing aircraft-on-ground time.
• Member of the support team for the Training Division’s 300 node LAN users. Installing and updating new software. Trouble-shooting software problems, hardware and connectivity conflicts on end-users computers.
• As SME member for the e-Learning Project, developed training modules for the virtual classroom.
• Assigned responsibilities to induct and mentor new staff to enable them accomplish their duties.
• Responsible for on-the-job training of administrative and technical staff of the Flight Operations’ division on the Flight Operation Information System (FOIS) in processes for flight maintenance and operation requirements.
• Member of the ISO certification team to certify that training materials and procedures meet ISO 9001 standards.
Additional Duties:-
• Assisted the manager with planning the department's yearly training schedule and annual budget preparations.
• Established a testing and grading system for each training period. Administered periodic tests.
• Prepared monthly progress reports and submitted to the manager. Counselled trainees to achieve their goals.
Other:
• Computer: MS Windows 95 - 8, MS Office 2003 - 2010, Spreadsheets, Toolbook II, Snag It, Captivate, DBMS, Graphics.
• Languages: English - Native speaker; Urdu - Proficient; Arabic - Spoken (Intermediate).
Awards:
• Certificate for Outstanding Performance and Dedication towards Achieving Corporate Training Objectives.
• Letters of Appreciation for executing special assignments and meeting delegated project deadlines.
• Certificates of Appreciation for positive contribution and active participation on the Saudia City, Jeddah, residents’ community services committee.
Performed community work, organized cultural and sporting events. Coached the youth in various sports.
English Language Trainer
August 2004 - May 2006
Aircraft Accessories & Components Company (AACC) Ltd., Jeddah, Saudi Arabia
The main function as English Language Trainer was to conduct training for the Saudi trainees to primarily improve their English reading, comprehension and communications skills. The objective being to ensure that they are able to read and understand technical procedure manuals effectively and thus improve efficiency in the workshop. Communicate, verbally and in writing, with each other and their supervisors in English.
Key Strategic Accomplishments:-
• Completed a Training Needs Analysis in consultation with the Training Manager and Technical Foreman.
• Created customized courses in General English and Technical English, for the company's trainees.
• Wrote all the lesson plans and exercises for Basic English Grammar and vocabulary skills.
• The technical English lessons involved vocabulary of technical terms used in workshop procedural manuals and understanding of how to read and follow directions to complete a given task.
• Prepared quizzes and tests in General English and Technical English.
• Administered weekly quizzes and monthly tests to evaluate progress.
• Counseled weak trainees on their performances and advised them accordingly.
• Prepared progress reports and forwarded to the Foreman for further action.
• Discussed with the Technical Foreman and updated him regarding the trainees showing poor performance.
• The training improved the participants' English skills significantly. They communicated more effectively with their superiors, read and followed procedural manuals to work more efficiently, hence increasing productivity on the shop floor.
Teacher at the Pakistan School.
• Taught English, Mathematics and Physics to grades 6 - 10.
• Conducted periodic tests according to the standards set by the school.
• Graded homework and recorded scores for use in the monthly progress reports.
• Prepared monthly progress reports and forwarded to the administrator.
• Counseled senior students about future career possibilities.
• Formed debate teams and held inter-class competitions.
Training course conducted by Langevin Learning Institute at Saudi Airlines in Jeddah. Certificates from Langevin Learning Services: > Instructional Design for New Designers. > Designing Computer Based Training. > Training Needs Analysis.
1972 - 1975 University of Manchester, Manchester, UK B.Sc. (Honours), Aeronautical Engineering
1970 - 1972 Salford College of Technology, Salford, UK GCE 'A' Levels - Physics, Pure Math, Applied Math, Pure & Applied Math
