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Mahmoud Al Khateeb, Operations Manager

Mahmoud Al Khateeb

Operations Manager·Waqt Company

Saudi Arabia

Diploma, Tourism

Work experience

Total years of experience: 28 years, 2 months

Operations Manager

December 2018 - December 2019

Waqt Company

Al-Kharj, Saudi Arabia

December 2018 - December 2019

Within 8 months I did a lot of changes which helped me to achieves my gales
Like implementing food safety and personal hygiene procedures and
Food Quality Management:-
• Ensure compliance with company policies, procedures, requirements standards, and Food safety Quality Systems
• Conduct training sessions for Quality, Food Safety, service, customers satisfaction, and personal hygiene procedures
• Implemented policies, procedures, standers, and food safety and quality systems. and implementing personal Hygiene procedures
• Conducted store inspection and audits quality, safety and inventory and sales audits
• Conducted weekly and monthly meeting to discuss sales, food coast and store performance

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Operations Manager

February 2014 - November 2018

Subway - Food way

Riyadh, Saudi Arabia

February 2014 - November 2018

Handling all operation issues and maintaining Subway image and operation standards by conducting training for our team.
Responsible for overall stores operations and leading their teams day to day.
• Implement and participate in sales strategy and promotional campaigns to improve business.
• Investigate and resolving customer complaints.
• Managing food cast target and labor budget.
• Prepare reports and other performance analysis documentation. Attended regular meetings with area managers or head Franchiser representatives.
• Maximize profits and achieve sales targets set by head office
• Ensure high standards of customer satisfaction are maintained.

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Operation & Development Manager

January 2013 - February 2014

مطاعم بلندم

Riyadh, Saudi Arabia

January 2013 - February 2014

Setup the operation Manual
Setup team member job description
Training all staff in operation standard
Adjust sandwich ingredients quantity comparing to pricing menu.
Set up stocks and control salable inventory.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Regional Manager

February 2003 - April 2012

Kudu Corporation

Saudi Arabia

February 2003 - April 2012

Key responsibilities include:
• Manage 18 branches of the fast-growing company.
• Responsible for the operations of the outlets.
• Monitor, control sales, food costs, and other expenses.
• Doing extra effort and hard work during Hajj, Omrah seasons, and Ramadan.
• Responsible for exploring a new location
• Communicating with the Operating department to confirmed labors and equipment.
• Determine the budget for the new branches.
• Responsible for opening the new restaurants from A-Z.
• Responsible for bakeries and warehouses and all materials.
• Responsible to provide all food materials during high Haj and Umrah.
• Responsible for administrative office handling 215 employees.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurants Manager

January 1996 - January 2003

AL Tazaj Fakieh Bar B Q Chicken

Jeddah, Saudi Arabia

January 1996 - January 2003

Jan.1996. to Jan. 2003.
Restaurants Manager.
AL Tazaj Fakieh Bar B Q Chicken. Jeddah, Saudi Arabia

Key responsibilities includes: Monitor franchise owned restaurants (QSCH) quality service, cleanliness and Hospitality through evaluation report. Monitor restaurant's sales & costing and analyzing the strengths and weaknesses of restaurants to formulate local store marketing. Preparation plans on cost controlling, handling and supervising outside restaurant special events.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Store Manager

May 1989 - June 1992

Pizza Hut

United Arab Emirates

May 1989 - June 1992

May 1989 to Jun. 1992
Store Manager, Pizza Hut
Mawarid Food Company, Riyadh, Saudi Arabia.

Key responsibilities includes: In addition to my duties as a store manager I opened (7) seven Pizza Hut stores in KSA. Setting all operation needs and training of new team members on Pizza Hut production standard, service and total customer satisfaction.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Store Manager

September 1987 - April 1989

Pizza Hut

Riyadh, Saudi Arabia

September 1987 - April 1989

Sept. 1987 to Apr. 1989
Assistant Store Manager, Pizza Hut
Awni & Bashar Shaker Co. Jeddah, Saudi Arabia

Key responsibilities includes: Prepares daily sales report, weekly petty cash reimbursements, weekly pizza mix report, and statistic reports, weekly and monthly inventory, product mix labor and cost control report. Prepares restaurant's employees schedule, Handled outside restaurant special event.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Hotel Training College

January 1987

January 1987

Diploma, Tourism

Jordan

GPA (percentage): 78%

GPA (percentage): 78%

Hotel Training College, Amman - Jordan Diploma 1985 TO 1987

Skills

Product Mix
Expert
Product Mix
Expert
Production
Expert
Production
Expert
Preparation
Expert
Preparation
Expert
Costing
Expert
Costing
Expert
Branches
Expert
Branches
Expert
TRAINING
Expert
TRAINING
Expert
SATISFACTION
Expert
SATISFACTION
Expert
CASH
Intermediate
CASH
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
DAILY SALES
Intermediate
DAILY SALES
Intermediate
INVENTORY
Intermediate
INVENTORY
Intermediate
MARKETING
MARKETING
OPERATIONS
OPERATIONS
SALES
Expert
SALES
Expert
SALES REPORT
Intermediate
SALES REPORT
Intermediate
Product Mix
Expert
Product Mix
Expert
Production
Expert
Production
Expert
Preparation
Expert
Preparation
Expert
Costing
Expert
Costing
Expert
Branches
Expert
Branches
Expert

Languages

English

Expert

Training and Certifications

Certifications
Diploma
Alliiance -Human Performance Development
Feb 2010 - Feb 2010