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Mohammed Alghamdi, Customer service

Mohammed Alghamdi

Customer service·Private sector

Saudi Arabia

High school or equivalent, علمي

Work experience

Total years of experience: 11 years, 11 months

Customer service

September 2024 - Present

Private sector

Jeddah, Saudi Arabia

September 2024 - Present

Customer service and problem solving
Company industry:
Merchandising
Job role:
Customer Service and Call Center

Customer Service Agent

January 2024 - Present

Fakeeh Group

Jeddah, Saudi Arabia

January 2024 - Present

• Handle customer inquiries via phone and email
• Resolve complaints and follow up on service requests
• Coordinate with internal teams to ensure service quality
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

خدمة عملاء

November 2024 - March 2026

قطاع خاص

Jeddah, Saudi Arabia

November 2024 - March 2026

خدمة عملاءوحل المشاكل
Company industry:
Market Research
Job role:
Customer Service and Call Center

مشرف حركة مسئول حركة

November 2023 - January 2025

قطاع خاص

Jeddah, Saudi Arabia

November 2023 - January 2025

مشرف حركة مركبات
Company industry:
Management Consulting
Job role:
Logistics and Transportation

customer service

December 2021 - April 2022

Saed International Company

Jeddah, Saudi Arabia

December 2021 - April 2022

Customer service and problem solving
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Representative

January 2021 - January 2022

Saed International Company

Jeddah, Saudi Arabia

January 2021 - January 2022

+ Provided front-line customer support
+ Maintained customer records using CRM systems.
+ Ensured issues were resolved within service standards
+ Coordinated daily vehicle and logistics operations.
+ Monitored operational act ies and reports
+ Supported workflow efficiency and service quality
« Assisted in handling customer and insurance-related processes
+ Investigated traffic accidents and determined liability percentages
+ Prepared accident investigation reports.
+ Identified potential fraud cases
Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Customer Service Representative

January 2021 - January 2022

Saed International

Jeddah, Saudi Arabia

January 2021 - January 2022

• Provided front-line customer support
• Resolved issues within SLA standards
• Updated customer records using CRM systems
Company industry:
Human Resources Outsourcing
Job role:
Customer Service and Call Center

Vehicle movement specialist

January 2019 - July 2021

Najm Insurance Services

Jeddah, Saudi Arabia

January 2019 - July 2021

Follow up on vehicle movement and follow up on the General Directorate of Vehicles and Accidents
Company industry:
Translation & Document Processing
Job role:
Support Services

مسئول حركة

June 2018 - June 2021

نجم لخدمات التامين

Jeddah, Saudi Arabia

June 2018 - June 2021

مسئول عن حركة المركبات ومتابعة الصيانة وصرف كروت الوقود ومتابعة الحوادث والتامين
Company industry:
Insurance & TPA
Job role:
Management

مشرف حركة

April 2013 - June 2021

قطاع خاص

Jeddah, Saudi Arabia

April 2013 - June 2021

مسئول حركة مشرف حركة سيارات متابعة الصيانة السائقين
Company industry:
Insurance & TPA
Job role:
Management

MOVEMENT SPECIALIST

January 2019 - January 2021

Najm insurance Services

Jeddah, Saudi Arabia

January 2019 - January 2021

Company industry:
Insurance & TPA
Job role:
Logistics and Transportation

Movement Specialist

January 2013 - January 2021

Najm for Insurance Services

Jeddah, Saudi Arabia

January 2013 - January 2021

• Coordinated daily vehicle and logistics operations
• Monitored KPIs to improve operational efficiency
• Supported customer claims processes
Company industry:
Insurance & TPA
Job role:
Logistics and Transportation

Traffic accident investigator

April 2013 - April 2019

Najm Insurance Services

Jeddah, Saudi Arabia

April 2013 - April 2019

Traffic accident investigator
Company industry:
Insurance & TPA
Job role:
Community Services

ACCIDENT INVESTIGATOR

April 2013 - April 2019

Naim insurance Ser

Jeddah, Saudi Arabia

April 2013 - April 2019

Company industry:
Insurance & TPA
Job role:
Safety

Education

المنهل

June 2015

June 2015

High school or equivalent, علمي

Saudi Arabia

GPA (percentage): 81%

GPA (percentage): 81%

Have extensive experience in customer service and problems as well as working as a supervisor and responsible for managing vehicles and drivers, following up on general vehicle maintenance and fleet management

Skills

Insurance
Expert
Insurance
Expert
Leasing
Expert
Leasing
Expert
Formatting
Expert
Formatting
Expert
reception
Expert
reception
Expert
Client Service
Expert
Client Service
Expert
استخدام الكمبيوتر بشكل جيد ادخال البيانات بسرعه الطباعه
Intermediate
استخدام الكمبيوتر بشكل جيد ادخال البيانات بسرعه الطباعه
Intermediate
مقابله الجمهور
Intermediate
مقابله الجمهور
Intermediate
العمل الجماعي
Intermediate
العمل الجماعي
Intermediate
علاقات عامه
Intermediate
علاقات عامه
Intermediate
خدمه عملاء
Intermediate
خدمه عملاء
Intermediate
حاسب الي
Intermediate
حاسب الي
Intermediate
حل مشكلات
Intermediate
حل مشكلات
Intermediate
اشراف ومراقبة
Expert
اشراف ومراقبة
Expert
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
SERVICE IMPROVEMENT
Intermediate
SERVICE IMPROVEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
FLEET MANAGEMENT
Intermediate
FLEET MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Computer Skills & Data Entry
Motor Vehicle Insurance
Excellence in Customer Service
Customer Service
Training
علاقات عامة
معهد الشرق
Jan 2025
حاسب الي مدخل بيانات
حاسب الي
Jun 2020
حاسب الي
مستشفى الملك فهد
Jun 2008

Hobbies and interests

التصوير
القراءة
السفر