معتز مكوار

Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Conducts classes regarding safety, security, installation, programming, maintenance, and repair of software, machinery, and equipment.

Generated new magazine content ideas to attract readers, improved readability by preparing, rewriting, and editing a copy of trending vehicle information, and proofread car articles to maintain quality standards. Leveraged standard reference sources to ensure the authenticity of fact and figures. Created blogs, image galleries and other repositories for user-generated content.
Key Contributions:
• Designed and developed Saudi Auto Magazine website to capture current automotive trends in KSA.
• Attended the Nissan Leaf event in Tokyo and gathered event insights for all magazine readers.
• Conducted an in-depth review of new Nissan X-Trail in Beirut, updating magazine readers on latest developments in the vehicle.

Supported service advisor by conducting initial vehicle road test to evaluate client’s concerns with regards to vehicle. Ensured daily follow up the progress of work on automobiles returned to technician. Assessed optimum vehicular performance through test drive after completion of repair and before car delivery.
Key Contributions:
• Introduced workshop control board for service department to improve the work performance.
• Spearheaded the complete redesigning of job cards format and check list sheet.

Resolved vehicle issues on time by using technician expertise while delivering remarkable providing customer service. Prepared monthly income statement of the workshop and designed technician performance reports for senior management’s consumption. Processed vehicle information, gathered client's requirement, and recorded the prices of vehicle parts on the job card. Built strong business relationship with customers’ by providing excellent service and quality standard.
Key Contribution:
• Reduced work load through utilization of work plan and expert opinions.
• Redesigned workshop control board to significantly improve workflow inside the workshop

Maintained daily, weekly, and monthly business records for retrieval when needed. Co-ordinated with service department personnel to achieve customer satisfaction. Evaluated new/updated technical material, literature for new vehicles and revised workshop work methodology to increase operational efficiency. Contributed towards skill set and professional development of staff by collaborating with senior managers for the design and development of training and development sessions. Provided cover for service manager, ensuring uninterrupted workshop operations.
Key Contributions:
• Achieved high productivity output by ensuring maximum use of equipment and labor.
• Trained service department on how to effectively utilize LS400 Software