Telecom Officer
SAMACO
Total years of experience :10 years, 4 Months
esponsible for all landlines, SIM's Cards and DSL Services for
Group employees
Responsible for setting up employees' telecom allowances
and approval. Communication of approved policies & procedures with
group GM and senior management. Management of all repair and maintenance issues involving
department telecom line
Main point of contact with the MCI
Handle, investigate, and address customer complaints
Handle, investigate, and address customer complaints
Responsible for creating and measuring customer
satisfaction monthly report to enhance the customer’s
experience
Responsible for CRM
Responsible for data analysis
• Personally, supported technically all Eight company branches including covering support staff while on vacations.
• Responsible for set up, installation and maintenance of MS and local application.
• Managed project of transferring the main telecom center to the head office location in Jeddah.
• Responsible for auditing all branches PC's Antivirus Software and insuring performance as recommended.
• Managed annual group sport competition along with promotion through paper and social media.
خريج من الجامعة بإدارة عامة بكالوريوس إنتساب
2013 Diploma in Networking Technology Institute of public administration, KSA. Average: 3.28/5