ITSM Consultant
Fingerprint Consultancy
Total des années d'expérience :12 years, 2 Mois
Role:
Provide ITSM Consultancy in different modules based on ITIL v3 best practices.
Provide consultancy in building the CMDB and Service Catalog.
Implement, Customize and Administration HPE Service Manager 9.xx, HPE SRC, and HPE Connect-IT based on the customer needs and best practices.
Projects:
Samba Bank, April 2017 in Saudi Arabia:
Change Management Consultation.
Request Management migration.
HPE Service Manager 9.52, HPE SRC, HPE Connect-IT implementation.
Role:
Deliver IT Services Management (ITSM) solutions based on ITIL best practices.
Build Configuration Management System (CMS) including Telecom Network and IP based Network CIs.
Provide BI Analysis giving a clear feedback about on the best practices alignment.
Develop VB and SQL Scripts for automating the procedure of uploading data on multiple databases.
Coordination/Consultation with other departments to design/enhance their Service Management Processes including CMDB process enhancement, Change, Incident and Request Management.
Administration of HP Service Manager 7.xx
Administration of HP Service Manager 9.xx
Administration of integration between HP Service Manager and different tools.
Administration of SAP Business Objects R4.1
Administration of Esri GIS.
Role:
Change management requests handling.
Update the CMDB for technology CIs.
Configuration Management requests design.
Technology infrastructure periodical audit for validation of CMDB.
Relations update between CIs and its corresponding services.
Planned/Urgent Service interruptions requests handling and follow up.
Measuring the impact of changes on different CIs to enhance the network availability.
Systems Weekly, Monthly and Yearly Reports.
GPA=3.348 'very good' excllent from 3.4