Moath Ahmad Mohammad Alali

.working as a researcher with Mindset on behalf of UNHCR to evaluate the refugees
outside the camps.
.Collecting data by a door to door visits.
.Provide key information and awareness raising to the visited beneficiaries
.Continuous report and follow up on field feedback.

* Collecting data by a door to door visits .
* inform and coordinate tasks to the team members *daily final reports and the percentage of the finished targets .

• Construct the Jordan geographic strips for the counting project .
• Establishing the residential blocks primary data .
•Collecting data by a door to door visits .
•Train the new hired teachers ( 156 ) for the population numeration and counting step .
•Assist the public inspector in order to complete the main objective for the project .

Key Responsibilities:
• Established the business from grass root level and moderating all activities required for procurement, sales and marketing, business development for all products.
• Identifying primary thrust areas of the business by researching the product market dynamics, customer preferences, competitor’s offering, current trends and keeping current on changing business environment.
• Cultivating professional relationships with suppliers/vendors and analyzing buyer’s preferences to maintain requisite inventory. Provisioning excellent after sale service in lieu of maximizing customer satisfaction.
• Addressing client queries and resolving them in an expedited manner, promoting sustained revenue growth through client retention, referral generation and leveraging cross-sales opportunities.
• Conducting business analysis at micro-macro levels computing sales forecasts, P& L forecasts based on business performance, establishing trends, identifying deviations and ensuring any downsides are adequately compensated.
• Negotiating effectively with customers/ vendors/ suppliers/ sellers, computing quotations that balance business acquisition and profit maximization.
• Managing orders from inception to delivery, mediated largely with various intermediaries to determine the status of order.
• Developing a database of buyers/ suppliers/ vendors in support of business acquisition/ expansion. Built strong relationships with them to entail a profitable business.

Highlights:
• Successfully implemented measures to increase productivity and quality. Benchmarked key performance indicators: QA= 90%, Average Handling Time= 210 seconds and Productivity= 85%.

Key Responsibilities:
• Handled customer calls with immaculate quality and excellent communication skills; answered and fulfilled all requests by clarifying desired information; completing transactions and forwarding requests for both consumer and commercial customers.
• Effectively handled any complaint/ grievances; used ethical techniques in line with organizational standards to devise solutions while escalated serious issues/ complaint to Team Leader/ Specialist for resolution.
• Provided first line support to the customers of Client Company, explored any opportunity to add value to job accomplishments and facilitated in sales order process by using online tools.
• Made tactical negotiations in the best interest of the organization, recommended new ideas for improvement in work processes to institute an environment wherein customer service can flourish.
• Recorded and documented all call information according to standard operating procedures, complete call logs and prepared call reports for strategic analysis and interpretation by top management.
• Maintained professional and technical knowledge by tracking emerging trends in call center operations management; attended educational workshops; reviewed professional publications; established personal networks.

Key Responsibilities:
• Provisioned complete support to HR manager, for fine tuning various processes, advocating an environment of internal control and thus striven to augment operational efficiency of the institution.
• Conducted interviews of students, jointly with senior management, for institution’s offers; applied observations and recommendations while effectively resolved any issues/ queries in line with institutional protocols.
• Communicated results of interviews to students and illustrated the further procedure to be complied for registration of course. Collected fees from students and issued receipts thus confirming admission.
• Served as administrative liaison, provided administrative support, which included daily maintenance of office communication system, filing, data entry, correspondence and routinely updated management on various office issues and projects.

Key Responsibilities:
• Managed day-to-day activities of the café including maintenance and upkeep of computer, printers, hardware/ software applications in line with standards set by the organization.
• Judiciously maintained all cash receipts, recorded all transactions and tallied cash box at the end of each shift. Maintained requisite files/ folders database with total accuracy and integrity.
• Operated master consoles in order to monitor the performance of computer systems and networks, coordinated computer network access and use. Performed routine network start-up and shutdown procedures, and maintained control records.

Key Responsibilities:
• Identified and interpreted opportunities to sell organizations products and services, developed a business plan to garner sales opportunities and actively participated in various organizations’ sales programs.
• Managed entire sales cycle by effectively documenting and recording orders in the systems, initiating requisite processes, receiving payments and ensuring that the products are delivered on time while resolved any issue that arise to avoid delays.
• Maintained requisite stock and inventory to entail an uninterrupted flow of products, maintained strong knowledge of product, how it compares to similar competing products, price changes, market trends, etc.
• Proficiently handled customer queries/inquiries regarding returns/refunds. Managed customer complaints and provided necessary assistance in resolving them, reported serious grievances to supervisor.