System Engineer
Cisco Systems
Total years of experience :17 years, 10 Months
1. Lead for the Network and SecurityTeams.
2. Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards;
3. The design and implementation of new solutions and improving resilience of the current environment;
4. Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
5. Responsible for field support of customers’ production networks, small to medium business space, both onsite and remote support, focusing on Microsoft product support for customers’ production networks.
6. Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
7. Securing network system by establishing and enforcing policies, and defining and monitoring access;
8. Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations;
9. Reporting network operational status by gathering, prioritizing information and managing projects;
10. Liaising with project management team, 3rd line engineers and service desk engineers on a regular basis;
11. Communicating with customers via email and phone for initial requirement capture. Vendor Management: Evaluates services provided by vendors and recommends changes.
12. Ability to act as Network Engineering Manager in the absence of the manager.
13. Provide technical pre-sales and post-sales architecture assistance for prospective customers and current clients
1- Prepare BoM/BoQ documents for various Cisco technologies.
2- Install, configure and maintain enterprise level network hardware and applications.
3- Plan, configure and oversee the implementation of the network infrastructure in co-ordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.
4- Provide post-sales support to customers.
5- Troubleshoot and provide solution in a timely manner for complex multi-vendor network.
6- Provide support for project implementation & documentation.
7- Provide training to customers on system usage.
8- Run Proof-of-Concept designs and deployments.
9- Collaborate with sales teams to qualify client opportunities for pursuit, and manage the opportunities through the pursuit process
10- Collaborate with project managers to develop detailed project plans and work breakdown for large projects
11- Help expand the breadth and depth of Clients opportunity and convert into revenue.
12- Provide on demand professional consultations to customers.
1- Design, manage and maintain TDM’s networks in:
a. Level 3, London.
b. Telecity, London.
c. Mayfair, London.
d. Amman, Jordan.
e. TDM’s Customers’ local networks upon request.
2- Manage and maintain all network devices including: Cisco Catalyst switches, Cisco Routers, Cisco ASAs and PIX firewalls, Cisco IPS system, Cisco Content switches, Cisco Access Control Server and CiscoWorks server.
3- Design, manage and maintain customers’ and TDM’s VLANs and DMZs, along with ACLs and Static/Dynamic Natting on the firewalls.
4- Design, manage and maintain site-to-site and remote access VPN tunnels.
5- All layer 2 tasks including, STP, VTP, etherchannels, etc.
6- Monitor and manage the network using CiscoWorks server.
7- Improve the network design in order to increase its availability, performance, robustness and security.
8- Maintain BGP operation on the border routers.
9- Configure and implement remote access VPNs for users.
10- Deploy, configure and manage Cisco Intrusion Prevention Systems.
11- Deploy, configure and manage Cisco Secure Access Control Servers ACS 4.2.
12- Deploy, configure and manage Console servers for out-of-band network management.
13- Perform network audits, documentation and Microsoft VISIO diagrams.
14- Upgrade Cisco Routers, Switches, ASAs, PIXs and IPS systems IOS.
15- Interact with various Telcos to carry out circuit tests and assist in analyzing ongoing network issues.
1- Supervising and leading the NOC operations.
2- Escalate periodic reports to the Operational manager, regarding NOC activities, network status and behaviour.
3- Respond to all network alerts in a timely manner and initiate corrective actions to restore network service.
4- Coordinate fault resolution with operating company field personnel, NOC, and vendor support teams.
5- Make recommendations and take actions to prevent network interruptions and / or service degradation 24X7.
6- Provide Tier-2 technical support for all assigned Harres & Stratex, Airspan and Cisco elements (Wi-Max Base stations, Cisco switches and routers, and Microwave links.
7- Perform equipment diagnostics, follow vendor-troubleshooting
procedures, and take corrective action to minimize service interruptions.
8- Provide technical and analytical support in determining the root cause of network problems and implement action plans, guidelines, and NOC departmental processes and procedures.
9- Utilize NOC supporting systems, processes and procedures to ensure
timely and accurate trouble ticket resolution and activity reports.
1- Design, manage and maintain the local network and VLANs.
2- Monitor the network connectivity and performance using different software's (3COM Supervisor and HP Open View and sniffing tools).
3- Manage and maintain the Cisco PIX 535 firewall.
4- Provide and implement new designs to the campus network.
5- Maintain the routing protocols on multilayered core and distribution switches.
6- Improve the performance, availability and security of the network.
7- Manage the websense web filtering server and Cisco Content engine (CE).
8- Manage the DHCP server, DHCP relay agents on layer three devices, defining new scopes and troubleshooting.
9- Define access control lists (ACLs) on core and distribution multilayered switches to restrict undesired routing between different VLANs.
Omariah Schools/ Tela'a al Ali, Amman. Scientific branch, grade = 90.4%
