Sales support supervisor western region
Bupa
Total years of experience :18 years, 11 Months
JOB TITLE: SUPERVISOR - SALES SUPPORT (WESTERN & NORTH & SOUTH), SME :
• Achieve the company's goals through the team and applying the company's policy and consolidate the values of BUPA in the team .
• Preparing annual vacation plans/scheduling in-house training courses for sales support team.
• Monitoring the officers objective and set their goals to be achieved.
• Deliver performance reviews of team members, conducts disciplinary interview complete and file all necessary documents, compulsory business requirements & HR documents.
• Assist Sr.managers in data management, data extraction, data download and compilation of accurate reporting to the top management
• Interact directly with SME’s, Bupa operations, pricing, finance, membership, CCHI, compliance, sales quality, collection, facility & training development to ensure customer expectations are met by Bupa team and actively pursue feedback.
• Manages daily activities of the operational sales support function.
• Workflow of all business processing including preparation of reports, charts and other statistics to support and direct the sales department.
• Handle and resolve more complex customer requests or complaints.
• dynamic collaborations with various departments and stakeholders: Membership, facility, HR, Regional Managers, Director, Quality Team, Quality & Lean Transformation, Pricening Team, IT Department and Finance to:
• Follow-up tasks and work to meet all the requirements to get the job done in the right way Reviewing the requirements
• Working to solve the problems faced by the team and presented to the relevant departments to find solutions
• On a daily basis, must be in touch with Sales Teams ( Sales Support, Broker, Sr Managers and Head of Sales to process requests and follow-up and support the whole sales function, data completion support sales team.
DIRECTOR OF HUMAN RESOURCES, COMPANY: ANASSER COMPANY
• Administer compensation, benefits and performance management systems, and safety and recreation programs.
• Identify staff vacancies and recruit, interview and select applicants.
• Allocate human resources, ensuring appropriate matches between personnel
• Provide current and prospective employees with information about policies, job duties, working condition, wages, and opportunities for promotion and employee benefits.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedure.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Serve as a link between management and employee by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Management of Personnel Resources- Motivation, developing, and directing people as they work identifying the best people for the job.
MOBILY COMPANY
• DIGITAL & SOCIAL CARE SENIOR OFFICER (06/2012 -02/2016).
• DATA OPERATION SUPPORT REPRESENTATIVE (12/2009 -06/2012).
• Credit Control Management & Risk Management Representative (10/2008 -12/2009).
• High Usage & Risk Management Representative (02/2007 -10/2008).
• Collection Officer (08/2006 -02/2007).
• Call Center Agent (06/2005 -08/2006).
جامعة الملك عبدالعزيز بتخصص إدارة موارد بشرية
