Nayef Alayed

Duties Includes:
1- Day to day operations supervision
2- Cost and Risk Control
3- Internal and External Communication with Clients and suppliers
4- Create and implement Business Plans according to business needs.
5- Improve current plans.
6- Negotiate new business deals and prepare quotations.

• Report Weekly to Call Center Manager
• Set Company Policies & Processes.
• Improve customer experience.
• Direct responsible for 6 Team Leaders.
• Set and Apply the Action plans through the Organization.
• Process Making (Continuity Plans, Step-out Plans..)
• Weekly & Monthly Analysis.
• Arrange for new comers interviews.
• Deploying new information through Briefing Systems.
• Active and Live Call Coaching.
• Arranging events.
• Coordinating with Supporting Departments.

Managing a team of about 15 headcounts to get the best performance overall from attendance to KPI's and quality reporting.

• Customer Serves.
• Selling Products.
• Telemarketing .
• Marketing the new products through bank branches.
• Account Management.

• Arrange Customer’s Portfolios in Takaful Shares
• Contacting Customers to Explain the New Products
• Closing Deals with New Agents.
• Expand the Group Business within Local Range.