IT Technical Support Specialist
University of Western Ontario
Total years of experience :13 years, 7 Months
* Provided full technical support services for the students, instructors, PhDs and PhD’s students,
and all staff members in Faculty of Education
* Install and congure software and hardware devices such as (PC’s, Smartboards, Printers, etc., )
* Responds to requests for technical assistance in person, via phone and/or e-mails.
* Advises End-Users on appropriate actions
Identies and escalates problems or/and issues then prioritize them based on situations requiring urgent attention.
* Follows UWO standard help desk procedures to resolve routine computer
* Logs all help desk interactions by tracking and routing all requests and resolutions Researches User questions utilizing available information resources
* Successfully managed and improved securities issues and vulnerabilities
* Managed security network certications; quickly resolved basic and advanced network certicates and increasing network functionality.
* Managing 186 VMs servers by using centralized platform vCenter Server Software (List snapshot, Move, Recongure, stop/start, shutdown, and Restart Guest OS on a virtual machine.