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Mohaimen Salman, Team Manager

Mohaimen Salman

Team Manager·Google

Iraq

Bachelor's degree, مهندس زائد محاسب

Work experience

Total years of experience: 13 years, 9 months

Team Manager

August 2017 - Present

Google

Texas, United States

August 2017 - Present

Team Management of a group of Analysts processing law enforcement information
requests
▪ Management of the team to achieve SLAs, meet financial targets and be compliant with
all controls, while ensuring we are nurturing a great place to work for our people and
being a partner of choice for our client are key success factors.
▪ Coordinating and collaborating with agents to be successful.
▪ Interpret day to day business objectives.
▪ Ensure proper execution of processes by team.
▪ Review all client requests for clarity, provide clear work directions, determine the level
of assistance required and respond appropriately.
▪ Demonstrate an ability to quickly become proficient expert in client processes and
related systems to effectively perform responsibilities.
▪ Make decisions about the day to day operation of the group, including management of
work assignments and information between shifts as well as approach regarding
workload, equipment, staffing, and scheduling. Includes adjusting work hours as
necessary to meet deadlines, e.g., overtime, holiday, and or weekend hours.
▪ Manage workloads to ensure even distribution of responsibilities and provide
development opportunities, when available, with assistance from workforce planner.
▪ Review metrics and reporting regularly and conduct weekly quality assurance meetings
with client.
▪ These meetings will review quality level on outgoing work e.g., proof data entry,
correspondence, and other tasks within the immediate team to ensure quality, accuracy,
and consistency.
▪ Identify and assist with the development of support materials for team use, e.g., training
materials, role aids, and views in databases.
▪ Prepare and analyze complex reports information and formulate conclusions.
▪ Identify opportunity areas for improvement in people, process, technology to support
optimizing the workflows of this team.

Company industry:
IT Services
Job role:
Management

Manager

June 2016 - August 2017

El Buen Samaritano

United States

June 2016 - August 2017

Maintains accounts receivable records including weekly activity logs and collections
reports
▪ Contacts key customers with delinquent accounts Mails or emails invoice copies and
statements of account for customers, as requested Processes credit card payments and
refunds as needed Files payment backup, reports and schedules Researches and
processes customer claims of invoice payment
▪ Analyzes account credits for application Answers accounts receivable phone inquiries
▪ Assists with team management functions and team training
▪ Calls and/or mails correspondence to customers to update accounts Send form letters to
customers to collect delinquent accounts Determines reasons for overdue payment
Assists with related special projects, as required by management Assists with other
duties as assigned by AR Manager

Company industry:
Personal Care Centers
Job role:
Management

Team lead Analyst

March 2015 - April 2016

Apple

United States

March 2015 - April 2016

Analyzing client requests and thorough data analysis to satisfy their requirements
▪ Updating data, research and interfacing
▪ Responsible for running evaluation tools, ensuring data integrity, participation in
▪ Multiple project teams to help validate data information and providing feedback
▪ On process and tools
▪ Validation of vendor’s information at least 90 per day

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Nissan Motor

September 2011 - March 2014

Baghdad

Iraq

September 2011 - March 2014

Company industry:
Primary, Prep, & Secondary School
Job role:
Engineering

Education

جامعة بغداد

January 2006

January 2006

Bachelor's degree, مهندس زائد محاسب

Iraq

GPA (point): 4 out of 4

GPA (point): 4 out of 4

I'm cloud solution architect engineer and accounting .

Skills

ACCOUNTS RECEIVABLE
Expert
ACCOUNTS RECEIVABLE
Expert
APPROACH
Expert
APPROACH
Expert
AR
Expert
AR
Expert
BACKUP
Expert
BACKUP
Expert
CREDIT
Expert
CREDIT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
FINANCIAL
Expert
FINANCIAL
Expert

Languages

Arabic

Expert

English

Expert

Swedish

Expert

Training and Certifications

Training
AWS solution architect
Amazon