Product Owner & Buyer / Logistics
Spare Parts Garage
Total years of experience :6 years, 2 Months
- Procure and manage spare parts inventory sourced directly from factories in China.
- Oversee warehouse operations, ensuring efficient organization and stock management.
- Facilitate sales transactions of spare parts to a diverse customer base.
- Coordinate B2B relationships and negotiations for optimal business outcomes.
- Drive strategic procurement decisions to optimize product availability and profitability.
- Manage the import and export process of leathers to local businesses and shops.
- Negotiate pricing, terms, and contracts with clients to maximize sales revenue and profitability.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Deliver exceptional customer service by promptly responding to inquiries and resolving issues over phone calls.
- Handle a high volume of incoming calls efficiently and professionally, maintaining a positive and patient demeanor.
- Provide accurate information about products, services, and company policies to customers.
- Document all interactions and transactions accurately and comprehensively in the CRM system.
- Remain calm and composed in challenging situations, striving to turn every interaction into a positive customer experience.