Customer Service & Support Manager
Location Solutions Telematics
Total years of experience :5 years, 2 Months
• B2B account & relationship management with Government, Semi-government and private sector.
• Product development and testing.
• Conduct trainings for both clients & colleagues about the company’s fleet management system.
• Project management.
• Link between accounting, operations, sales, support and after sales.
• Conduct online meetings with regional branches to discuss market trends and business development.
• Supervise CRM updates and prepare daily, weekly and monthly reports.
• Generate new leads and opportunities through existing clients.
Working within a growing company where new projects, product development and challenging tasks are a daily routine tasks.
- Handling all accounts of the company where I make sure a high satisfaction from our clients after installing our solution to them.
- Handle everyday support, make sure clients are being contacted by our support team to insure the best client satisfaction.
- Product development and testing. The company have a wide range of services that adapts with the needs of the client.
- Train all clients and meet them to insure that they are using the system properly and to its’ maximum benefits.
- Project manager on high level clients.
- Handle a mixed team working within accounting, support, marketing and after sales.
- Do international meetings with our development team in Europe and business partners in the U.S. to follow up on product development.
Working within an international company where high level of commitment, professionalism and dedication is required.
-Supervising the customer service and providing the best quality service.
- Supervising all Sharjah stations and doing a full report and presentation to provide the best work environment possible for staff network wise and equipment wise.
- Reviewing the company website and system to maintain an error free system.
- Exploring new business ideas and proposing new business methods to get more revenue.
- Send more than 18 different reports to the higher management about the progress of Avis stations on daily basis.
After having an impressive record with Avis as a supervisor, I received a promotion were I became directly interacting with all the employees working in the rental operations.
-Supervising the revenue made by all offices across the U.A.E.
-Identifying the offices that need help and come up with a strategy within their perspective area to increase the revenue.
-In charge of changing rates in back office system and upload them into the system.
- Exploring new business ideas and proposing new business methods to get more revenue.
-Identify the rental seasons and study the best rates to offer in order to provide the best price and make more revenue.
-Assist and guide employees on how to do “keep performance indicator”.
-Evaluate the customer service level in every office and train staff to achieve the best customer service possible.
-Train employees on different fields to have the best working staff in customer service.
-Conduct motivational meetings and workshops for all employees working within the rental department.
Summer 2009 OGERO Telecom, Internship
An overview to the communication system in Lebanon
Oct 2011 Bachelor in Engineer, Communication and Networking Engineer, Al Manar University of Tripoli
Jun 2006 High School, Life Science, E.N.S.