IT application support officer
Audi Bank
Total years of experience :1 years, 6 Months
June 2011- present
• IT application support officer (Audi Bank)
1. Basic active Directory Management.
2. Centralized controller management (Citrix)
3. Help desk support (controlling users accounts using ERP system (AS400)
4. Troubleshooting and maintain all the devices
5. Contact person for the IT department.
6. Presenting the bank statements for the clients.
7. Serving thirteen branches in Jordan.
8. Installing and initializing Cisco users on the server (IP telephony)
9. Working on (Switches, Routers) and maintaining network problems.
10. Handling the day-to-day backup and ATM's processes (administrator on the servers)
11. Junior network officer (working on Cisco environment switches, routers, IP telephony)
September 2010 - may 2011
• IT specialist ICC Master card (International Cards Company)
1. Installing Windows Operating System, XP, Vista, and 7
2. Working on Cisco devices (Routers, Switches)
3. Installing and configuring Windows servers (2003 and 2008)
4. Basic Active Directory Management
5. Installing and configuring ISA clients 2004, 2006, and Forefront TMG
6. Along with handling the day-to-day IT supports tasks.
2005-2010 Princess Summaya University B. Sc. in CS Computer Science
Year School/University Degree Specialty 2004-2005 AL-Mutran School Tawjeehi Scientific Section