System Engineer
Global Technology Services
Total years of experience :9 years, 9 Months
Supporting all kind of software application related to Automation and Retail such as Pumpmatic, NCR, Marshal BO, Go Anywhere, Network International, EBS, HRMS, Microsoft Dynamics, Beam, Dubai Smart Government, Oracle E-Business Suite CPAY, Biz-Talk.
SQL database and Window server troubleshoot techniques.
Retail Microsoft Dynamics application support
Analysis the transaction and variance related to retail sales in all the application in Database records.
L1&L2 Support for all kind of incident depends upon SLA method
Following ITIL incident management, IT GRC Methodologies and evaluate the repeated incident, analysis the root cause and coordinate with vendor to resolve the repeated issue.
Coordinating and supporting for FUEL price change for entire Dubai in every month.
Monitoring NOC network alerts and report to corresponding supports using solarwinds
Troubleshooting Windows server 2012 and improve the performance, updating new rules in the server for production.
Microsoft Dynamics supporting SQL server connectivity issue, AX reports, Batch Jobs, AX server availability.
Supporting Fleet management system, Cpay in Oracle database.
Hands on experience with Microsoft SQL server database, Pumpomatic TURPAK DB, Oracle Database.
Troubleshooting all kind system, Network, Email, Servers for clients using phone and remote control based on SLA.
Troubleshooting NCR POS and Sales transaction issues in Radiant Site Manager application and client server MSql Database.
Pumpmatic support and ATG, ADAMS, DOMS, MWGT, Dispenser unlock for fueling purpose.
Using BMC software resolving tickets with in SLA based and supporting for users 24 / 7 shift basis
Installation and configuration of the Microsoft ® Windows 2012 Server, Administering and Troubleshooting Windows Domain and Client computers, Active Directory (AD).
Configure and manage Active Directory, TMG Server, SQL Server, DNS, DHCP, WDS, VPN Server, Enterprise Security Solution and backup in the corporate network
Fixing database related issues in production and constantly looking at ways to improve the database availability and to optimize performance.
Configuring and creating Policies in Microsoft TMG Forefront for proxy server.
On-site support and Phone support for Desktop/laptop/printers/scanners/application/Email Issues based on the tickets from the helpdesk.
Providing desktop and server administrative functions including data backups, file recovery, software installation and upgrades, internet/intranet addressing, communications troubleshooting, server configuration and maintenance, etc
Configuring and Monitoring ISP and MPLS link Status using PRTG Monitoring Tool.
Configuring and Performance Monitoring of all servers and switches through OP Manager Network Monitoring Software Tool.
Installation and configuration of Windows based operating systems in Windows Deployment Service.
Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup.
Manage the Linux server and depends upon requirement user support.
Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Regular data & mail backup of MS outlook (PST files).
Password creation & resetting to end users through remote desktop
Using Manage Engine software for Resolving tickets with in the SLA which is raised from End User side.
Configuring and Maintaining the Server and Desktop in the / Ubuntu / Centos Linux.
Installing, Configuring and Troubleshooting of Network devices like Router Traffic Graper and Administrate in Linux Platform
Deploy environment based on Apache webserver, Tomcat, Postgres, PHP, Java or any other software needed.
Configuring in Linux platform DNS, DHCP, HTTPS, NFS, Samba, Openssl, TCP wrappers, Iptables, Kerberos server, Postfix, Sendmail.
Manage the server operating system, Maintain integrity of the server performance, install and configure new software and updates.
Update user account information and reset the user passwords.
Perform LAN installation, Networking & administration, Hardware troubleshooting, Computer assembling and Maintenance.
Configured and Maintenance of Postgres Database server in Linux Platforms
SLA based support for all kind of incidents.
Bachelor of Technology in Computer Science Engineering from Bharath University, India with first-class 70% CGPA year of pass out 2011.