Mohamed Abd El Samie

• Provide comprehensive application support for Property & Casualty
(P&C) insurance products, including Home Insurance, Travel
Insurance, and Medical Malpractice.
• Support and troubleshoot platforms built using Oracle Forms and
investigate integration issues with Software AG, including API flows
and backend procedures/functions.
• Take ownership of critical investigations, coordinating across multiple
technical teams and ensuring timely resolution of complex cases.
• Initiated and developed Tawuniyas P&C internal Knowledge Base
covering business workflows, technical procedures, and newly
encountered cases—adopted by L1 support and significantly reduced
ticket backlog in the P&C queue.
• Play a key role in mentoring junior team members, guiding them
through technical issues and best practices.
• Established effective communication channels across departments,
enhancing collaboration and resolution speed.

• Lead a support team for mobile banking applications, ensuring timely
resolution of issues.
• Analyze application functionality and collaborate with development
teams and clients to enhance performance.
• Troubleshoot production issues and manage configuration changes
and updates.

• Provide end-to-end support for ITS clients, preparing fixes and
patches.
• Perform health checks, manage change lifecycles, and handle client
queries.

• Teamcenter installation, deployment, upgrade, training, and
customization.
• Handled presales activities and provided customer support.

• Worked as an Oracle E-Business Suite technical developer.