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Hassan Emad, IT Supervisor

Hassan Emad

IT Supervisor·Bluebell Pharmaceuticals

Egypt

Bachelor's degree, علوم حاسب

Work experience

Total years of experience: 8 years, 1 months

IT Supervisor

July 2025 - Present

Bluebell Pharmaceuticals

Cairo, Egypt

July 2025 - Present

Supervise and manage daily IT operations and support team performance.
Monitor ticketing system and ensure timely resolution aligned with SLA.
Manage network infrastructure including firewalls, switches, and access points.
Plan and control IT department budget to optimize operational costs.
Implement and manage Group Policy (GPO) for security and user access control.
Ensure high availability and security of IT systems.
Company industry:
Pharmaceutical Manufacturing
Job role:
Engineering

it systems administrator

March 2020 - Present

Webhelp

Cairo, Egypt

I found this job using Bayt.com

March 2020 - Present

efficient operations.
Overseeing the installation and configuration of all IT related assets and
equipment. Including the switches, Firewalls and all user related equipment
Ensure seamless technical support for end-users, ensuring all tools and VPN
connections are correctly configured for optimum performance.
Handled all aspects of support to various operational accounts using different
technologies to run their business.
Managed and monitored fail-over tests between main and backup links. Ensured
proper network shaping to maintain operations while managing bandwidth
consumption.
Engaged in bridge calls with different technical teams to resolve outages of all
levels that affect user experience.
Proactively maintain system integrity and security.
Configure and operate all softwares and tools needed for operating projects.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

it network support technician

February 2020 - Present

Concentrix - Egypt

Cairo, Egypt

February 2020 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Senior IT Specialist

March 2020 - July 2025

Concentrix + Webhelp

Cairo, Egypt

March 2020 - July 2025

Provided technical support for large-scale operations and enterprise
users.
Managed and resolved high volume of IT tickets within SLA targets.
Installed and configured IT hardware and software systems.
Maintained VPN connectivity and ensured secure remote access.
Performed failover testing between primary and backup network links.
Optimized bandwidth usage and network performance.
Participated in incident management bridge calls to resolve critical
outages.
Maintained system security and operational continuity
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

IT SPECIALIST

May 2019 - February 2020

EMMAR FOR REAL ESTATE

Cairo, Egypt •Hybrid

May 2019 - February 2020

Provided end-user support and troubleshooting.
Configured and maintained network and user systems.
Supported daily IT operations and infrastructure maintenance.
Company industry:
Real Estate
Job role:
Information Technology

it help desk specialist

May 2018 - February 2020

Emmar

Cairo, Egypt

May 2018 - February 2020

Provided timely support to end-users, ensuring smooth connectivity, especially
when using the companys VPN.
- Managed and followed up on the ticketing system to address IT-related issues
efficiently.
- Tracked IT assets using Assets Explorer for effective inventory management.
Company industry:
Real Estate
Job role:
Information Technology

it help desk

August 2018 - February 2019

bank SAIB

Cairo, Egypt

August 2018 - February 2019

Active Directory Management: Configured organizational units (OUs) and managed
user/group creation. Implemented policies for different OUs. Conducted switch
configurations and managed uplink connections. Provided timely end-user support
for IT issues.
Company industry:
Banking
Job role:
Information Technology

IT SPECIALIST

August 2018 - February 2019

Bank SAIB

Cairo, Egypt

August 2018 - February 2019

Assisted in Active Directory management and user creation.
Supported IT team in troubleshooting and system configuration.
Participated in network setup and switch configuration.
Company industry:
Banking
Job role:
Information Technology

Education

Arab Academy For Science, Technology & Maritime Transport

August 2018

August 2018

Bachelor's degree, علوم حاسب

Egypt

Faculty computer science

Arab Academy For Science, Technology & Maritime Transport

August 2018

August 2018

Bachelor's degree, Computer Science

Egypt

Arab Academy for Science and Technology

January 2018

January 2018

Bachelor's degree, Computer And Mathematical Sciences

Egypt

Manara Language School

January 2014

January 2014

High school or equivalent, Applied Mathematics

Egypt

Skills

AWS
Expert
AWS
Expert
Python
Expert
Python
Expert
Cloud Computing
Expert
Cloud Computing
Expert
MCSA
Expert
MCSA
Expert
CCNA
Expert
CCNA
Expert
Windows server
Expert
Windows server
Expert
Network Managment
Expert
Network Managment
Expert
Hardware
Expert
Hardware
Expert
GPO
Expert
GPO
Expert
adobe photoshop
Intermediate
adobe photoshop
Intermediate
ITIL
Expert
ITIL
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Desktop support
Expert
Desktop support
Expert
Tracking IT assets
Expert
Tracking IT assets
Expert
Technical Support
Expert
Technical Support
Expert
Science
Expert
Science
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Installation
Expert
Installation
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
AWS
Expert
AWS
Expert
Python
Expert
Python
Expert
Cloud Computing
Expert
Cloud Computing
Expert
MCSA
Expert
MCSA
Expert
CCNA
Expert
CCNA
Expert
CONTINUOUS AVAILABILITY
Intermediate
CONTINUOUS AVAILABILITY
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
GROUP POLICY
Intermediate
GROUP POLICY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WIRELESS NETWORKS
Intermediate
WIRELESS NETWORKS
Intermediate

Languages

English
Expert
German
Beginner

Memberships

ahly club

ahly role

January 1995

zohor

zohor role

January 2000

Training and Certifications

Certifications
ITIL Foundation Microsoft Azure Fundamentals CCNA MCSA Python Image processing
Image processing
Jul 2017
Clouding in IBM
Jan 2017
Ccna cisco
Dec 2020
Training
ITIL
self study

Hobbies

  • Reading and play football
    I achieve competition when played In Ahly since 2012