محمد عبد المنعم

• Managing and generating the inbound business from selected markets inclusive of the corporate travel business.
Establishing and maintaining strong networks within the industry to procure best deals with suppliers and ground services that meet individual requirements.
• To continuously source and explore market opportunities
• Establish and maintain effective business relationships with customers to sustain existing and acquire additional business
• Established and maintains a strong working network of travel companies within the GCC market
• To oversee and manage the operational activities to support and provide an efficient service delivery for guests
• Responsible for inbound activities (Excursions/MICE/hotel reservations/transfers/visas etc.
• Responsible for local corporate sales to target incentives and events
• Experience of using the Amadeus and B2B online systems.
• Produce monthly sales reports and updates to manager and general manager
• Managing and exhibiting at selected trade shows
• Attend various conferences and exhibitions
• Generate sales from all selected markets, and achieve set targets - current sales target exceeding 7 million
• Create and introduce new packages
• Setting and arranging meetings and conducting face to face meetings
• Maintain and build strong networks and working partnerships with local hoteliers and suppliers
• Gather customer feedback and market intelligence from external sources in order to feel the pulse of the market trends, stay ahead of competition and meet customer’s needs
• Responsible to contract with overseas agents wholesales and online systems
• Responsible for marketing inbound products locally and internationally
• Handle customer complaints, dealing with customer enquiries, ensuring complete customer satisfaction
• Liaising with clients to ensure timely and efficient responses to all enquiries
• Continuously driving customer excellence across the organization
• Follow up on sales payments with customers when they have been delayed
• Working understanding and implementation of social media campaigns to aid in the selling and marketing process.

Inbound & Outbound, & B2B Online System)
Responsibilities include:
* Managing and generating the inbound business from selected markets inclusive of the corporate travel business.
Establishing and maintaining strong networks within the industry to procure best deals with suppliers and ground
services that meet individual requirements.
* To continuously source and explore market opportunities
* Establish and maintain effective business relationships with customers to sustain existing and acquire additional business
* Established and maintains a strong working network of travel companies within the GCC market
* To oversee and manage the operational activities to support and provide an efficient service delivery for guests
* Responsible for inbound activities (Excursions/MICE/hotel reservations/transfers/visas etc.
* Responsible for local corporate sales to target incentives and events
* Experience of using the Amadeus and B2B online systems.
* Produce monthly sales reports and updates to manager and general manager
* Managing and exhibiting at selected trade shows
* Attend various conferences and exhibitions
* Generate sales from all selected markets, and achieve set targets - current sales target exceeding 7 million
* Create and introduce new packages
* Setting and arranging meetings and conducting face to face meetings
* Maintain and build strong networks and working partnerships with local hoteliers and suppliers
* Gather customer feedback and market intelligence from external sources in order to feel the pulse of the market trends,
stay ahead of competition and meet customer’s needs
* Responsible to contract with overseas agents wholesales and online systems
* Responsible for marketing inbound products locally and internationally
* Handle customer complaints, dealing with customer enquiries, ensuring complete customer satisfaction
* Liaising with clients to ensure timely and efficient responses to all enquiries
* Continuously driving customer excellence across the organization
* Follow up on sales payments with customers when they have been delayed
* Working understanding and implementation of social media campaigns to aid in the selling and marketing process.

Dealing with customers, serving customer needs and providing an excellent customer service
• Senior manager within travel company operating within the Egyptian market
• Gather customer feedback and market intelligence to grow the business
• Negotiating new contracts
• Follow up on sales payments with customers when they have been delayed
• Arranging meetings with travel companies and conducting face to face meetings
• Cold Calling company’s to sell the product
• Managing staff to ensure customer satisfaction at all times
• Driving performance sales targets, managing staff to achieve targets set
• Performing presentations daily in the form of welcome meetings for groups within 2-50 people
• Dealing with complaints and problem solving
• Working to meet targets in both sales and customer service
• Building good relationship with hotel staff and suppliers

Dealing with customers, serving customer needs and providing an excellent customer service
• Gather customer feedback and market intelligence to grow the business
• Negotiating new contracts
• Follow up on sales payments with customers when they have been delayed
• Driving performance sales targets, managing staff to achieve targets set
• Working to meet targets in both sales and customer service
• Building good relationship with hotel staff and suppliers
• Visiting travel agents to sell the products

- advertising and selling products of the company to the customers
- discovering and handling concerns from customers
- Managing sales staff
- accepting and processing payments
- Managing the tour process from end to end
- Acquiring and negotiating new contracts with International Travel Company