Corporate Account manager
Europcar Egypt
Total years of experience :18 years, 10 Months
Deal with corporate complaints, queries and request of information.
Provide an input to the development of the customer care related policies, be responsible for the management of the customer web-site inquiries, customer related education, internal and external reporting arrangements.
Monitoring proper Documentation cycle.
Follow up with Manpower (rental agents & dispatchers, chuffers and technicians s)
Ensure a pleasant, smooth and efficient handling of the rental processes for each customer.
Support team to minimize any wait time and provide the most efficient service possible.
Follow up cash (in & out) and retrieve amount of money collected during shift.
Follow up and maintain information in operation software.
Ensure the standard ECE text Msg. and follow up respond to customers' inquiries, and Complains.
Coach, train and pass the knowledge to his staff.
Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
Solve customers’ problems.
Maintain sufficient data entry form the staff.
Handling and control all direct sales duties and over achieve the sales targets.
• Responsible for the contribution to the smooth running of a business, leading a team in a positive manner
Inputting at meetings both internal and external, promoting good business practice
• Feeding back information to staff via useful and productive staff meetings
• Creatively thinking of new ways to work within the business plan
• Organizing and meeting with staff to discuss personal development plans
The point of contact for any issues concerning the team and resolving as soon as possible
• Positively motivating staff
• Making decisions on various challenging issues that arise on a daily basis’
Keeping up to date with technology and finding better ways of working together
- Acting as a link between the hotel guests and other internal departments.
- Helping guests in solving their problems or inquiries related to their rooms or the hotel facilities
- Analyzing other departments’ job quality and promptness in carrying out the given orders and assigned tasks for them.