call center operations head
Dar Alshifa hospital
Total years of experience :19 years, 3 Months
responsibilities typically involve overseeing the call center operations, managing a team of call center representatives, ensuring efficient handling of patient inquiries, scheduling appointments, coordinating with different departments, implementing protocols for handling emergency calls, monitoring call metrics for quality assurance, and continuously improving the efficiency and effectiveness of the call center services to enhance patient satisfaction.
• Recruit, hire, and train sales team
• Set sales goals, compare performance to goals, and adjust goals as needed
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Develop individual quotas and assign territories for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed
Overseeing teams of Customer Service Representatives. Their primary duties include answering questions from clients and resolving problems, setting goals to meet the needs of each team member as well as monitoring the progress of customer cases in their company’s tracking system.
• Hire, onboard and train call center personnel. • Coach call center staff through challenging customer service issues. • Analyze call center data and prepare reports for upper management. • Evaluate staff effectiveness and performance annually or on an at-need basis. • Lead team meetings and give presentations to executives. • Develop monthly, quarterly and annual call center goals and action plans. • Prepare work schedules to ensure sufficient coverage
Manage the facilities and the agents, making sure that the resources are used properly and responsibly, create plans for the development and the improvement of the staff, and ensure targets are met by coordinating with clients and the call center staff. My responsibilities were:-
Supervised daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
Conducted effective resource planning to maximize the productivity of resources.
Developed objectives for the call center’s day-to-day activities
Collected and analyzed call-center statistics (sales rates, costs, customer service metrics etc.
Assumed responsibility of budgeting and tracking expenses
Hired, coached and provided training to personnel to maintain high customer service standards
Prepared reports for different departments or upper management
Manage day to day operations as instructed by management and manage the call center staff performance along with the daily call center tasks like call monitoring by creating its factors scheduling and forecasting .Other tasks related to our service level agreement, including boutiques and restaurants cashiers’ transactions.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Formulate pricing policies
Determine daily coupons
Ensure pricing is correct
Work on store displays
Attend trade shows to identify new products and services
Manage day to day operations as instructed by management and manage the call center staff performance along with the daily call center tasks like call monitoring by creating its factors scheduling and forecasting .Other tasks related to our service level agreement, including boutiques and restaurants cashiers’ transactions.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Formulate pricing policies
Determine daily coupons
Ensure pricing is correct
Work on store displays
Attend trade shows to identify new products and services
Hand to Hand the parcels and mails.
Local and international correspond
Make the necessary investigation by IBS.
Follow the parcel by IBS
Job description:
Monitors team performance -manage retail staff and analyzing sales and call center team reports and system.
Attend trade shows to identify new products and services.
Prepare the annual budget, scheduling - expenditures, analyzing variances,
Initiating corrective actions
•Security and Safety
Meet financial objectives by preparing the annual budget, scheduling expenditures, analyzing variances; initiating corrective actions
Formulate pricing policies
Determine daily coupons
Ensure pricing is correct
Work on store displays
Attend trade shows to identify new products and services as well as sales opportunities.
designed to develop motor skills, knowledge, and behaviors for physical activity and physical fitness. 2–4. Supporting schools to establish physical education daily can provide students with the ability and confidence to be physically active for a lifetime
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