Business Service Representative
CLOUD ECO
Total years of experience :9 years, 1 Months
Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
Answer questions and resolves customer support problems related to billing, account management.
Thoroughly describe and document work, using call ticketing systems.
Escalate tickets to Managers, Tier 3 technicians, or specialists as needed.
Update the ticketing system with current status of all ongoing issues and Merchant Contacts.
Customer Service Specialist and commercial
Performing a variety of duties as a customer service representative in order to
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Performing a variety of work based on the instructions and escalating repair tickets to ensure a sharp diagnosis, order parts replacements as directed diagrams and drawings supplied by the constructor; prepare, plan interventions to repair and prepare reports in prescribed format on behalf of Samsung TV customers.
Performing a variety of duties as a 1th level multimedias advisor in order to Assist, Support, diagnose, Resolve, report and record data in prescribed format for the benefit to multinational Internet and telecommunication operators.
Performing a variety of duties as a 2nd level technical assistant in order to troubleshoot, calibrate, adjust, test, diagnose, conduct tests, report and record data For Orange France Telecom company.