Senior Sales Development Specialist
Kuwait Finance House
Total years of experience :17 years, 3 Months
• Responsible of Leads Management (strategy and execution) of Branches, Direct Sales and Call Center
• Preparation and Execution of all retail campaigns
• Planning and Implementation on action plans related to developing sales for retail banking
• Involving and assisting in target setting plan and balance score card for sales channels
• Providing coaching sessions for outbound call center team to increase their productivity
• Working shoulder to shoulder with SQ, Call Center, Direct Sales and Branches management in different projects to enhance sales performance and aligning with overall sales strategy
• Responsible to develop the business relationship between KFH and all subsidiary companies
Create and enforce sales culture in the distribution channels, I identify highly/low performers and take necessary action to enhance the sales in each sales channel in cooperation their managers (i.e. Area Manager & Branch Manager).
Drive effective sales culture across retail banking and support distribution Area in achieving sales targets.
Ensure Sales targets are closely monitored, analyzed with effective management, aiming to reach target in each branch & area I am responsible to support.
Ensure the in department cooperation and team work between both Sales Support team members & Sales Planning team members.
Regular scheduled visits to branches for sales follow up on a Daily and Weekly basses.
Coaching and supporting 14 Branches to increase employees sales skills and enhance the cross selling culture in the branch.
Monitor the implementation of the suggested action plan for each product.
Assist in execution of effective internal communication campaigns with regards to new product introduction.
Serve customers courteously and answers their queries in order to assist them in their product search and maintain / develop relationships with potential or existing customers
Highlight customer comments with respect to the products/services offered or issues faced in the sales process and communicate the same to the direct sales team leader and in Charge, in order to ensure that improvement initiatives are put in place.
Proactively approach customers, conduct sales visits and represents KFH at various places outside KFH premises for increasing the reach and enhancing the presence of the bank
Assist in cross selling products and services to existing and new customers for the aim of maximizing revenue generation for KFH.
Provide input on customer needs in order to assist KFH in identifying new markets and business opportunities for developing/ maximizing the sales of KFH products and services
Responsible of sales different kinds of banking services such as opening new accounts, credit cards, salary transfer and customer service
Targeting potential ministries and governmental sectors and meet customers on a daily basis to establish a relationship to enlarge market share by convincing customers to join the bank
Handling daily reports, to be delivered to the operation department
Cross selling banks services