General Manager
Carrefour
Total years of experience :19 years, 6 Months
HyperMarket General Manager
Market Department Head
Managing retail operations, business development, and the day to day operation of the business with full P&L responsibility:
1. Prepare and manage Budgets, Forecasts, P&L, Cash Flow, GMROI, COGS, KPIs, Staff Cost, and Stock-Level,
2. Manage assortment, organize promotions, assist in space decisions, set prices to meet sales and profit goals,
3. Analyze and monitor sales records, trends and economic conditions to anticipate consumer buying patterns and determine what the company will sell and needed inventory,
4. Source and meet suppliers, negotiate terms of contract, discounts and rebates, payment terms,
Generate Other Operating Income,
5. Develop merchandising plans and layouts, as well as tailoring plans for various activities and promotions,
6. Influence the development of all personnel and ensure training and succession plans,
Conduct competition research and monitor competitors' activities,
7. Led struggling Fresh Food Department from breakeven to surging profitability,
8. Provide leadership and maintain complete autonomous decision making authority within the area of Fresh Food Operation Management,
9. Define Department goals and objectives and ensure communication to the managers and employees,
10. Ensure the proper conservation, utilization and profitability of the department’s assets,
11. Ensure the application of HACCP and Standard management in the department
HYPERTRADE- UAE. February, 2012- June 2012
Retail Trainer
Hypertrade Consulting Co., Ltd. is a niche retail consulting company that supports leading retailers in South East Asia & the Middle East by developing strategies and working processes as well as be developing a team's competencies.
Employed as part of a team of specialists who work with clients in UAE to:
1. Monitor their existing business practices, identify weaknesses and then recommend options and solutions for them.
2. Assist and support the leading retailer in developing & implementing an integrated people management system as well as facilitating defining the strategy focus for the upcoming challenging years.
3. Develop and implement sales force and customer retention strategies with and for global air courier.
ONA Retail- Marjane, Morocco. February, 2008 - June, 2011
Commercial Department Manager
1. Efficiently manage all aspects of the operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and award winning customer service,
2. Effectively manage the performance of the entire team through inspirational leadership and motivational coaching and development to exceed sales and improve KPIs / Customer Service Standards,
3. Regularly review performance against agreed Targets / Objectives and seek opportunities to improve, with the necessary support provided,
4. Set objectives and establish priorities based on commercial understanding of the market.
Contribute to the Purchasing Strategy ensuring Assortment, Category Management, Space Management, OTB, and Supplier Management,
5. Contribute strategically to the store and business plan,
6. Maximize sales and profitability, to focus on key business drivers and drive new retail initiatives using cost benefit analysis,
7. Influence the recruitment and development of overall retail personnel,
8. Provide leadership and team building to the department and associates in driving sales, service, and profitability.
Retail Quality Assurance RQA, Inc- Europe & USA,
Independent Contractor
Customer Relations Manager
Specialties: Product Recall, Product Withdrawal, Tractability, Food Defense, Consumer Experience Management, Customer Relations Management.
1. Provide customized project management to meet data collection, product sampling, evaluation and reporting needs,
2. Enhance consumer insight into unmet needs for new products,
3. Minimize risk and provide meaningful feedback for improvement.
MBA in Global Business Leadership - International Trade Johnson & Wales University-JWU, Providence, Rhode Island, USA November 2006
BBA in Management Science - Finance International Institute for Higher Education in Morocco-IIHEM, Morocco June 2004