Mohamed Helil

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain the highest standard of customer service and ensure to deliver a solid performance
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to some specific needs.
- Answered customer calls promptly to avoid on-hold wait times.
- Identify and assess customers' needs to achieve satisfaction
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to achieve solutions.