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mohamed elgohary, Power System Technical Communicator SuperVisor Product Support Center Of Excellence

mohamed elgohary

Power System Technical Communicator SuperVisor Product Support Center Of Excellence

Mantrac

Location
Egypt - Alexandria
Education
Bachelor's degree, Electrical power and Machine engineering
Experience
21 years, 4 Months

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Work Experience

Total years of experience :21 years, 4 Months

Power System Technical Communicator SuperVisor Product Support Center Of Excellence at Mantrac
  • Egypt - Alexandria
  • My current job since January 2003

Supervise technical office team who look after Power System Technical Issues within Mantrac Group (9 counteries)
working on resolving the complicated technical problems, following up on product health and repeated problem and reporting to the factory (CATERPILLAR), i'm the SPOC (Single Point Of Contact) with the factory regarding the product technical issue
meeting with customers and CAT people to negotiate the requested support from the factory to the customers

i have excellent communication skills
Excellent Technical Background in the Power System Fields, including Diesel Gen-set, Gas Gent-set, Marine Propulsion, Oil and Gas Applications and industrial engines.
MWM expert
Excellent problem troubleshooting and resolving
Very Good Managerial Skills
Very good negotiation skills

Education

Bachelor's degree, Electrical power and Machine engineering
  • at Cairo University
  • June 2003

Specialties & Skills

Management
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Team Management
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Technical Communication
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Problem Analysis
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Troubleshooting
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ms word,excell,hrad ware&soft ware
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Technical Problem Analysis, Resolving and reporting
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Analysis, resolving and reporting technical issues
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Languages

English
Expert

Training and Certifications

CAT Certified Marine Analyst (Certificate)
Date Attended:
June 2012
Valid Until:
June 2016
Certified Marine Analyst (Certificate)
Date Attended:
June 2012
Valid Until:
June 2012
Certified Organizational Manager (Certificate)
Date Attended:
October 2012
Valid Until:
December 2013
CAT G3600 and C175 Expert (Certificate)
Date Attended:
September 2012
Valid Until:
September 2012
MWM expert (Certificate)
Date Attended:
September 2013
Valid Until:
September 2013
CAT AFA (Aplied Failer Analysis) (Certificate)
Date Attended:
November 2011
Valid Until:
December 2011
CAT G3500 Lean Burn Expert (Certificate)
Date Attended:
March 2011
Valid Until:
April 2011

Hobbies

  • Reading and Swimming