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mohamed eljammal, customer service team leader

mohamed eljammal

customer service team leader·chips store

Kuwait

Diploma, human resources

Work experience

Total years of experience: 19 years, 0 months

customer service team leader

September 2021 - Present

chips store

Al Kuwait, Kuwait

September 2021 - Present

in charge of the customer service team, handling all customer requests and complains and visiting the consumer protection offices if there is any major complain.
in charge of making the staffs schedule and making sure all shifts are covered according to work needs.
maintaining good relationship and providing excellent after sale service with our customers by constantly making surveys to promote a new and advanced shopping experience
Company industry:
Marketing
Job role:
Customer Service and Call Center

administrator

January 2021 - Present

Shlonik

Al Kuwait, Kuwait

January 2021 - Present

administrator at ministry of health for Shlonik and immune applications
Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Customer Service (E-Commerce) Supervisor

January 2021 - Present

Chips store

Al Farawaniyah, Kuwait

January 2021 - Present

Company industry:
Sales Outsourcing

Customer Service

August 2018 - January 2021

AlNasser

Al Ahmadi, Kuwait

August 2018 - January 2021

Handling calls and complaints. In charge of scheduling maintenance orders and making spreadsheets
Company industry:
Fashion Design
Job role:
Customer Service and Call Center

Administrative Officer

February 2020 - December 2020

Ministry of Health

Al Fahahil, Kuwait

February 2020 - December 2020

• During COVID, In charge of the administrative work for the Shlonik app.
• In charge of putting infected people in quarantine within the app and checking their
log ins.
• Ensure availability of daily accurate report of the covid cases and that no one
violated their quarantine.
• Produced statistical analysis and reporting using Excel.
Company industry:
Other Healthcare Services
Job role:
Administration

Customer Service Team Leader

August 2018 - January 2020

Al-Nasser sports

Al Fahahil, Kuwait

August 2018 - January 2020

• Handled calls and complaints regarding gym equipment
• Scheduled maintenance visits and following up with the drivers and technicians.
• Made monthly, quarterly and yearly reports based on the customer service teams
performance.
• Supervised customer service representatives, assessed performance, and
prepared development plans to diminish process lags.
• Resolved escalated customer complaints by negotiating solutions to meet
customers satisfaction, and aligned with company policy and procedures.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Project secretary

January 2017 - July 2018

Al Daleel Contracting

Al Farawaniyah, Kuwait

January 2017 - July 2018

Secretarial work at the construction project
-in charge of handling ALL secretarial and administration work in the project.
Filing over 35 files for departments such as/ civil/electric/plumbing/firefighting/architecture/HVAC.
In charge of site transmittal and keeping track of equipment whether purchased or borrowed from other company projects.
Sending emails from project managers to contractors and making sure everything sails smoothly.
Company industry:
Civil Engineering
Job role:
Secretarial

Project Secretary

January 2017 - July 2018

Al Daleel Contracting

Al Farawaniyah, Kuwait

January 2017 - July 2018

• Scheduled appointments and managed calendars for project managers to optimize
their time.
• In charge of handling all secretarial and administrative work related to the project
which included scheduling meeting and making filing process for all of the present
managers and their engineering fields.
• Implemented a digital filing system to improve the retrieval of project information
and documents.
• Maintained a comprehensive database of project contacts, including clients,
suppliers, and contractors.
Company industry:
Construction & Building
Job role:
Secretarial

scanning coordinator

September 2013 - October 2016

The Sultan center

Al Farawaniyah, Kuwait

September 2013 - October 2016

In charge of handling new product at the receiving area.
Pricing the new arrived products.
making sure the products quality is fresh and upto the Sultan center standards.
making sure any damaged items are reported and damaged food is recorded in the food waste log.
delivering products from the receiving zone to its allocated locations within the store,
Handling new promotion prices on the cashier system and manually on the market floor.
entering any new products bar-codes in the main system so it can be scanned and purchased successfully
Company industry:
Other Business Support Services
Job role:
Sales

Warehouse Operator

September 2013 - October 2016

Sultan center

Al Farawaniyah, Kuwait

September 2013 - October 2016

• In charge of scanning new products that arrived at the store.
• Pricing and labeling products and making sure that all the prices are updated on the
system.
• Reporting any damaged items to the management and the supplier
• Making sure all the barcodes are present physically on the products and on the
system so customers can purchase them without any hassle.
Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

H.R assistant

September 2011 - September 2013

the contractor company

Al Farawaniyah, Kuwait

September 2011 - September 2013

following up on residency status for employees in the project i was stationed at and interviewing the new labour or mid career employees for their position.
In charge of handling the Daily labor workers payments /Calculating their wage and overtime and distributing their salaries accordingly.
Doing the secretary work in the project and handling internal and external memos and emailing the contractors accordingly.
handled project files /Checklists/Site-transmittal /Urgent-Memos
Company industry:
Civil Engineering
Job role:
Human Resources and Recruitment

HR Officer

September 2011 - September 2013

The contractor Company

Al Farawaniyah, Kuwait

September 2011 - September 2013

• Managed absence records, monitoring sickness and leave, and producing reports
for senior management review.
• Following up and creating an excel sheet for residency status for the companys
employees.
• Helped with interviews.
• Implemented HR policies, updating staff handbooks and ensuring compliance with
employment legislation.
Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

restaurant manager

July 2010 - July 2011

the munch catering restaurant

Al Kuwait, Kuwait

July 2010 - July 2011

Work for the much restaurant for a year as the restaurant manager.
i was in charge of the BBQ meets and the grill parties
i was handling the booking of our chefs and parties.
as well as the restaurant cleanliness and employee safety and hygiene.
working on the staffs payroll and vacations.
making sure the restaurant is upto standard on all hours.
made a yearly profit count for the restaurant to make sure there is a yearly plan for investment,
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

July 2010 - July 2011

Munch Restaurant

Al Farawaniyah, Kuwait

July 2010 - July 2011

• Performed restaurant walk-through to gauge timeliness and excellent service
quality.
• Trained workers in every position, including food preparation, money handling and
cleaning roles.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Optimized profits by controlling food, beverage waste.
• Made sure all my staff followed the hygiene protocols.
• Follow ups on our catering orders and went on catering visits with the staff.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

assistant management

January 2009 - June 2010

Al-Humaidi company

Al Kuwait, Kuwait

January 2009 - June 2010

I worked as an assistant manager for the burger king restaurant in mishref, i have a BMT ( basic manager training ) certificate issued from burger king for good work and hospitality,
job description was to do a daily routine check on the whole restaurant and to make sure the restaurant is clean and keep up with employee hygiene .
as well as the employees shift and schedule and their day off + restaurant profit count and restaurant management in general
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Manager

January 2009 - June 2010

Burger king

Al Farawaniyah, Kuwait

January 2009 - June 2010

• Implemented promotional campaigns, ensuring staff were briefed and displays
correctly arranged.
• I have received a certificate of BMT (Basic management training) from the burger
king corporation.
• Led weekly staff meetings to discuss targets, performance improvements, and
customer feedback.
• Monitored compliance with health and safety regulations, reducing incidents in the
workplace.
• Made sure all rush hours were covered with staff and with no food waste or over
producing products.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

call center operator

February 2007 - November 2008

Nathan's restuarant

Al Kuwait, Kuwait

February 2007 - November 2008

answering the calls for nathans restaurant order taking and handling costumer complains and restaurant related issues on the phone.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

pitman institute

September 2008

September 2008

Diploma, human resources

Kuwait

HR - Diploma ICDL basic communication skills

Pitman Institute Kuwait

January 2008

January 2008

Bachelor's degree, Human Resources

Kuwait

Skills

photoshop
Expert
photoshop
Expert
Microsoft office
Expert
Microsoft office
Expert
English typing and speaking
Expert
English typing and speaking
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
human resources and human development
pitman
Jul 2007 - Sep 2008
ICDL
ICDL
Jul 2007 - Sep 2008