Country Operations Manager
Mrsool
Total years of experience :19 years, 3 Months
• Managed the entire Last mile delivery team on a daily basis tracking and monitoring check-ins & outs.
• Monitored entire day-to-day operation with Last mile team.
• Reported metrics on a monthly basis reporting directly to the operations manager.
• Collaborated with my team and supported them in every means necessary.
• Helped in solving Last mile exceptions to satisfy end customer.
• Initiated SOP projects with multiple teams and got assigned to cross-functioning tasks
• Supported fleet manager with any low resource supply to cover our demands
• Acted as operations manager during absence of the current operations manager to ensure success of daily
delivery activity.
• Assist with the training of on courier apps to drivers and bike messengers.
• Lastly I have been committed to the job for more than 14 hours per day to ensure the success of operation.
Created and deployed routes to support couriers in optimizing delivery timeframe.
• Supported multiple teams in sorting, receiving, dispatching process.
• Followed up with couriers on every individual delivery until marked as delivered.
• Supported CS team by contacting businesses with any delivery situation that arises.
• Sent daily email of courier delivery statistics achieving more than 95% of our target.
• Monitored courier performance and re-hired other couriers to increase delivery success rate.
• Highly flexible with schedule recording 12 working hours to ensure closing of delivery activity.
• Provide mechanical maintenance engineering supervision throughout the planning, execution and post close-out phases of maintenance engineering activities operating policies and principles industrial safety, and environmental protection, to ensure overall business performance objectives are achieved.
• Responsible for the Workshop activities and Production line process Flow.
• Plant Operation Handling along with project handling and commissioning.
• Review and check all mechanical Materials Submittal to be as per engineering standards and project specification
• Provide oversight on the spare parts purchasing and setting quotations
• Setting a system for managing the input and output raw materials
• Preparing daily work orders for staff & coordinating the daily allocation of work, and managing a team of over staff.
• Plant shutdown maintenance planning along with the automotive and electromechanical utilities maintenance, preventive planning, Pumps, Compressors and their schedule maintenance with the spare and data collections
• Perform technical administrative activities as assigned by factory manager.
• Follow up the repair activities and maintenance for production line.
• Review and check all mechanical Materials Submittal to be as per engineering standards and project specification
• Responsible for the spare parts purchasing and setting quotations
• Check and Review all mechanical variation orders and commercial claims
MBA
My GPA = 3.52 2nd place , 1 honor , a scholarship in the 2nd term and 2 awards