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MOHAMED FAROUG HASSAN SOLIMAN, Technical Consultant – Network & Data Center (Lead NOC Engineer)

MOHAMED FAROUG HASSAN SOLIMAN

Technical Consultant – Network & Data Center (Lead NOC Engineer)·NEVELTECH

Saudi Arabia

Bachelor's degree, Computer Sciences

Work experience

Total years of experience: 8 years, 1 months

Technical Consultant – Network & Data Center (Lead NOC Engineer)

October 2024 - Present

NEVELTECH

Riyadh, Saudi Arabia

October 2024 - Present

• Act as Lead L2/L3 escalation engineer supporting enterprise and ISP client
environments.
• Operate 24/7 NOC monitoring using Cacti and SNMP-based tools, proactively
detecting bandwidth degradation, packet loss, and service outages.
• Managed and resolved 450+ incidents and service requests within 6 months using
GLPI and osTicket, improving mean time to resolution (MTTR) by 35%.
• Perform L3 network troubleshooting across Cisco ASR routers, Catalyst switches,
and FortiGate 100F firewalls, ensuring stable WAN, VPN, and internet services.
• Coordinate directly with ISPs (STC, Mobily, Zain, GO) for circuit provisioning,
escalation, and fault resolution to maintain contractual SLAs.
• Support production workloads hosted on Proxmox VE (HPE Gen10) running Rocky
Linux and Windows Server 2022 virtual machines.
Company industry:
Telecommunications

مسؤول دعم فني حاسب الي

October 2021 - Present

تسالي مرسي طروح

Jeddah, Saudi Arabia

October 2021 - Present

الدعم الفني لشركة مكسرات صغيرة تقديم المشورة في شراء الاجهزة ومن ثم المتابعة في التركيب مثل اجهزة نقاط البيع والطابعات واجهزة الكمبيوتر بالاضافة الي الكاميرات ومن ثم تامين كل زالك بالاضافة الي ربط الشبكات والاجهزة
Company industry:
Retail & Wholesale
Job role:
Information Technology

Senior Network Administrator (L3 Infrastructure Support)

September 2021 - December 2024

TASALI ROASTERY

Jeddah, Saudi Arabia

September 2021 - December 2024

• Led L3 infrastructure support for HQ and 25+ branch locations, ensuring stable
connectivity for business-critical systems.
• Designed, implemented, and supported a secure SD-WAN architecture using Sophos
XGS 2300 firewalls and SD-RED 20 appliances.
• Maintained >99.5% uptime across retail operations, providing rapid L2/L3 support for
Foodics POS and third-party delivery integrations (Jahez, HungerStation).
• Administered and secured 340+ Hikvision IP cameras and NVR systems, ensuring
continuous surveillance availability.
• Managed Microsoft 365 tenant administration, including user provisioning, security
policies, Exchange and Teams issue resolution.
Company industry:
Retail & Wholesale

Senior Program Coordinator

January 2020 - September 2021

Atbara Cement Compny

Atbarah, Sudan

January 2020 - September 2021

Senior Program Coordinator
Company industry:
Industrial Production
Job role:
Information Technology

Senior Systems Administrator

January 2020 - January 2021

ATBARA CEMENT COMPANY

Atbarah, Sudan

January 2020 - January 2021

• Deployed and supported Windows Server environments supporting industrial
production systems.
• Managed Active Directory, DNS, DHCP, and system access controls for enterprise
users.
• Administered SQL databases, implementing backup, recovery, and integrity validation
procedures.
• Delivered structured technical training and documentation, increasing Tier 1 resolution
efficiency by 60%.
Company industry:
Industrial Production

Teaching Assistant (TA)

October 2017 - December 2017

Nile Valley University

Damir, Sudan

October 2017 - December 2017

Provide training in college laps
Support instructor by revise the course contents Insure that the lap OS and installed software are working correctly
Give students tests and assess their progress
Providing the best lap training that matches the global criteria
Raising students degree in final exams
Providing an extra activities that enhances students whole knowledge
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Freelancer

February 2016 - June 2017

Freelancer

Damir, Sudan

February 2016 - June 2017

Perform operating system installation and configuration (Windows and Linux)
Install required drivers (Display, Network, Wireless and Printers)
Troubleshoot software issues
Replace bad computer parts and upgrade hardware Install specialized software (Designing, Engineering, Accounting and Statistical)
Smartphone software troubleshooting
Provide support for customer on call
Perform preventive maintenance
Gather a great experience in customer support
Good Software troubleshooting knowledge
Company industry:
IT Services
Job role:
Information Technology

Technical Support Engineer

March 2016 - July 2016

salah Hard Information Technology

Damir, Sudan

March 2016 - July 2016

Provide support to end users
Solve network and printer related issues
Perform preventive maintenance
Raise team knowledge and performance
Provide training to users
Provide detailed reports to the project manager
Decreasing support response time
Enhancing preventive maintenance work processes
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Support Services

Education

Nile Valley University

August 2016

August 2016

Bachelor's degree, Computer Sciences

Sudan

GPA (point): 2.77 out of 4

GPA (point): 2.77 out of 4

جيد
View attachment

Skills

CCTV
Expert
CCTV
Expert
CCNA
Expert
CCNA
Expert
Linux Desktop
Expert
Linux Desktop
Expert
Hardware Installation
Expert
Hardware Installation
Expert
Ubuntu
Expert
Ubuntu
Expert
Computer maintenance: Software and spare parts replacement
Intermediate
Computer maintenance: Software and spare parts replacement
Intermediate
Microsoft SQL Server Database administration and implementation
Intermediate
Microsoft SQL Server Database administration and implementation
Intermediate
Team player
Intermediate
Team player
Intermediate
Wordpress website administration (Contents, Control Panel, Themes, Plug-ins, Backup and Restore)
Intermediate
Wordpress website administration (Contents, Control Panel, Themes, Plug-ins, Backup and Restore)
Intermediate
Handling Work Pressure
Intermediate
Handling Work Pressure
Intermediate
Microsoft Office suite (Word, Excel, PowerPoint, Access)
Expert
Microsoft Office suite (Word, Excel, PowerPoint, Access)
Expert
Troubleshoot software issues
Intermediate
Troubleshoot software issues
Intermediate
Self Motivated
Intermediate
Self Motivated
Intermediate
Perform operating system installation and configuration (Windows and Linux)
Expert
Perform operating system installation and configuration (Windows and Linux)
Expert
Microsoft Visual Basic and Visual C# programming
Intermediate
Microsoft Visual Basic and Visual C# programming
Intermediate
Communication skills
Expert
Communication skills
Expert
learning and Continuous Development
Intermediate
learning and Continuous Development
Intermediate
system administration
Intermediate
system administration
Intermediate
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate
COMPUTER NETWORK OPERATIONS
Intermediate
COMPUTER NETWORK OPERATIONS
Intermediate
DATA CENTERS
Intermediate
DATA CENTERS
Intermediate
ENDPOINT SECURITY
Intermediate
ENDPOINT SECURITY
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
FIREWALL
Intermediate
FIREWALL
Intermediate
INCIDENT RESPONSE
Intermediate
INCIDENT RESPONSE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LAN SWITCHING
Intermediate
LAN SWITCHING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
CCTV
Expert
CCTV
Expert
CCNA
Expert
CCNA
Expert
Linux Desktop
Expert
Linux Desktop
Expert
Hardware Installation
Expert
Hardware Installation
Expert
Ubuntu
Expert
Ubuntu
Expert

Social profiles

Github
Github
github.com/Mohamed-Faroug

Facebook
Facebook
facebook.com/Mohamed.Froug

X
X
twitter.com/MohamedFroug

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
CS50 (Computer Science)
Hikvision CCTV Certified Professional
Server Infrastructure -Project Management Professional (PMP)
Microsoft Certified Solutions Expert (MCSE)
Cisco Certified Network Associate (CCNA)
Google IT Support Professional Certificate
Time Management Certification
ExpertRating
Jun 2018

Hobbies

  • Reading
    I love reading interesting books On computer science and funny stories about love and life