Senior Project Manager
Cloud Concept
Total years of experience :17 years, 5 Months
• Managing Salesforce CRM software projects through full lifecycle with three KPIs in mind: time, budget, and quality.
• Prepare and maintain project artifacts: projects charter, project plan, submission cover sheets, sign-off sheets, etc.
• Managing and control the project's development, testing, and live environments throughout the project lifecycle.
• Managing my project team, their backlog and daily tasks: development, quality, data migration, integration, etc.
• Constantly monitoring and reporting regularly on the progress of the project deliverables to all stakeholders.
• Analyze requirements to determine the optimal way to leverage standard Salesforce.com capabilities, generating the initial system architecture, project scope, recommended implementation approach, including phases and team sizes to assist in the sales process.
• Appling change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments.
• Participating in pre-sales activities to validate the project scope, effort, pricing, timeline, resources.
• Allocating resources and define roles and responsibilities, specific outcomes, and clear measures for quality and success of the team.
• Maintaining and nurture client relationships to ensure additional business and drive deeper, strategic interactions between the client and Cloud Concept.
-Managing the delivery of multiple ServiceNow software projects with Mobily, Aramco and KFSH through the Project management full lifecycle.
-Planning, Monitoring and Controlling the Execution and Delivery of Multiple Service Management Process and Tool Projects.
-Develops and reports team status and metrics to various stakeholder.
-Work closely with Service delivery teams and Business teams to ensure contractual obligations are meet while maintaining margins.
-Identifies and mitigates risks associated with proposed changes.
-Facilitates the scope definition process of requirements documentation and user acceptance testing.
-Develops and maintains a thorough knowledge of business processes supported by software systems.
-Assists in the documentation of business requirements when necessary.
-Participates in requirements reviews, design reviews, and change control activities.
-Manages outsourced work, consultants, vendors, and relationships.
-Managed & Performed administration for STC OSS IPTV Project to ensure full system operation, maximum up time, and full data collection for IPTV system.
-Managed & Planned the strategic guidance and successful delivery for STC ESA Project with deep emphasis on prevention and consultative advice.
-Managed a diverse and complex scope of support issues and the delivery of recommended and agreed-upon services to achieve customer satisfaction.
-Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
-Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
-Install, diagnose and troubleshot UNIX and Windows processing problems and applied solutions to increase company efficiency.
-Interact with internal network experts and vendors to apply technical knowledge to optimize the customer's support to meet their business needs.
-Ensure that all IPTV projects are delivered on-time, within budget and with the agreed scope and quality level for Telal North Coast Project - Golf Porto Marina Project.
-Developed a detailed project plan to monitor and track progress plus ensuring resource availability and allocation.
-Provided continued maintenance and development of bug fixes and patch sets for existing IPTV applications.
-Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
-Successfully managed the relationship between all stakeholder to ensure the coordination in project implementation.
-Managed changes to the project scope, project schedule, and project costs using appropriate change management techniques.
-Responsible for installing and managing IPTV middleware Linux Servers, VMware Servers, DVB Streaming servers, STB and monitoring Servers.
-Utilized a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all.
-Responsible for upgrading, monitoring and troubleshooting the whole network by Leading a team of technicians in order to achieve a highly stability and performance.
-Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
-Installing, Monitoring and Troubleshooting different Linux Servers for all the IPTV and internet platforms.
-Monitoring, Configuring and troubleshooting IPTV servers, routers, access Points, CPEs and STBs for Sheraton Cairo Hotel - Concorde Cairo Hotel- Muscat Holiday Hotel
-Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
-Managed customer inquiries, complaints and billing issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call.
-Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
-Communicates with customers, using web based tools, and demonstrates the associated proficiency.
-Handles business transactions in connection with the activation of new customer accounts on a computer system.
-Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
