mohamed ghulam, Property consultant

mohamed ghulam

Property consultant

Unique properties

Location
Saudi Arabia - Riyadh - Al-Shemal
Education
Diploma, Aviation
Experience
10 years, 6 Months

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Work Experience

Total years of experience :10 years, 6 Months

Property consultant at Unique properties
  • United Arab Emirates - Dubai
  • My current job since April 2016

● Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
● Determining clients’ needs and financials abilities to propose solutions that suit them
● Performing comparative market analysis to estimate properties’ value

Supervisor of Quality & Customer Service at Flynas
  • Saudi Arabia - Riyadh
  • My current job since February 2015

● Setting goals and objectives
● Handling major complaints that cannot be handled by agents
● Record team punctuality and performance on daily basis
● Assign certain duties to the employee, explaining how those duties are to be done
● Resolve customer complaints via phone, email, or social media
● Interact with customer face to face
● Record details of inquiries, comments, complaints and details of actions taken
● Communicate and coordinate with internal departments
● Provide information about Flynas flights and service
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Specialist Quality & Customer Service at Flynas
  • Saudi Arabia - Riyadh
  • June 2014 to January 2015

● Resolve customer complaints via phone, email, or social media
● Interact with customer face to face
● Record details of inquiries, comments, complaints and details of actions taken
● Communicate and coordinate with internal departments
● Provide information about Flynas flights and service
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Call Center Agent at smartlink
  • Saudi Arabia - Riyadh
  • November 2013 to June 2014

● Recieving calls from customers
● Booking flights
● Answering all customer's enquiries
● Recieving complains and try to solve it

Education

Diploma, Aviation
  • at Civil Aviation Authority
  • January 2013

Completed ATPL ( Airline Transport Pilot License ) Examinations.

Diploma, Aviation
  • at Swaziland Aeronautical Academy
  • July 2012

Got Commercial Pilot License

High school or equivalent, Science
  • at Al Rowad School
  • June 2006

Bayt Tests

English To Arabic Translation Skills Test
Score 98%

Specialties & Skills

Commercial Pilot
Computer Service
Microsoft Office
Call Center
Customer Service
Computer Knowledge (Microsoft Office)
microsoft office
working in a team
Communication Skills

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Social Media and Web Analytics (Certificate)
Date Attended:
December 2016
Mind mapping (Certificate)
Date Attended:
May 2015
Project management (Certificate)
Date Attended:
May 2015
Creative problem solving (Certificate)
Date Attended:
April 2015
Communication Skills (Certificate)
Date Attended:
March 2015
Valid Until:
January 9999

Hobbies

  • Playing Piano
  • Swimming