Business Risk and Control Manager
HSBC
Total years of experience :18 years, 11 Months
•Reinforce and monitor adherence to the Banks’s operational risk management framework.
•Promote an enhanced risk awareness, compliance and control structure among staff .
•Test primary control environment within business areas.
•Lead internal control reviews within assigned areas of responsibilities.
•Coordinate and submit various risk templates to the regional HQ.
•Raise recommendations to Senior Management with regards to enhancements of standard guidelines.
•Review and report all operational risk incidents, losses or fraud and Ensure that relevant actions are implemented to mitigate and prevent reoccurrence.
•General assessment of top risks upon conducting internal control reviews .
• Lead the customer service team and utilize all resources effectively to achieve branch financial targets (assets, liabilities, …etc.).
• Ensure being in regular contact with retail customers to explore new business opportunities .
• Arrange for Meetings with the existing and prospective ( Retail & Corporate ) Customers to discuss needs & proposals.
• Responsible for providing a strong relationship with clients to ensure successful sales and business results.
• Maintains customer satisfaction by providing problem-solving resources & handle customer issues escalated by Customer Service Representatives (CSR’s)..
• Training, monitoring, appraising, scheduling, coaching, and disciplining employees.
• Periodically monitor interactions of CSR’s with customers to ensure quality control. Give direction and make recommendations as necessary.
• Contribute positively to the image of the bank by ensuring that a consistently high level of customer service is maintained and seeking ways of improvement.
• Maintain and enhance the operational standards and efficiency of the segment by monitoring and reviewing procedures in place and ensure compliance with bank requirements, audit recommendations and local laws.
• Safeguard the segment from potential loss by monitoring and diligently following up with delinquent loans / overdraft customers to regularize accounts.
• Contribute to the development and performance of the segment by encouraging good communication amongst all levels of staff, coaching, counseling, identifying training needs.
• Contribute to the effective management of customers facilities.
• Ensure applying group policies on compliance & ML deterrence contain risk & strengthen ML policy.
• Improve ML & compliance awareness and support management for effective delivery of ML message.
• Ensure operational risks are implemented.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points, compliance with Dairy Watch / Manager Control checks together with any issues raised by external regulators any failures to comply with the above must be reflected in year-end performance assessments.
• Act as a consultant and build strong relationship with prime customers in terms of wealth and top tier corporate clients.
•Provide the service that helps maintaining the prestigious image of HSBC and Market the products and services that HSBC offers to the Egyptian market, either personal or corporate wise.
•Approach new customers and opening new A/Cs.
•Adopt customer complaints to help make customer an HSBC delegate instead of a complainer.
•Promote HSBC credit cards.
•Identify and following upon sales opportunities based on potential customer lists.
•Achieve and exceeding referrals & leads.
•Help in maximizing sales and profit while keeping the profile of the honest and ethical banker.
•Utilize all opportunities to the benefit of the bank.
•Effectively cross sell various PFS products to meet & exceed HBEG cross selling ratio's target.
•Ensure through example that HSBC provides the best available services in Egypt and worldwide through professionalism, long-sightedness and extraordinary care of the business.
•Provide feedback either personal through working environment experience or through an impression reflected from customers to the related departments to help improve our products and services in the way they should really be.
•Provide single point for services.
•Handle the function of the telesales and reception desk as when required.
•Handle general customer queries and redirecting them as appropriate to other staff.
-Prepare journal entries.
-Analyze and reconciles expenditures and revenue accounts.
-Reconcile monthly bank statements.
-Prepare trial balance quarterly.
- Assist with the preparation of the annual budget.
-Perform other duties of a similar nature.
-Prepare journal entries.
-Handle travel agencies sales report.
- Issue debit & credit notes for agents' accounts.
- Prepare monthly activity report for the whole office sales .
- Handle manual stock for tickets and airway bills.
-Handling customers complains against telecom Egypt services.
-Providing information to customers about value added services
