Certified Advisor
AGMC
Total years of experience :16 years, 8 Months
Retail, Wholesale, Service.
Aftermarket sales responsibility.
Overall responsibility to ensure quality of customer interaction and service - ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding and unique needs and challenges (drive customer service excellence, ensure good communication with customers, develop and implement strategy to ensure proper / scheduled cover of assigned territory, developing needs and ensuring lack of knowledge/ skills are addressed).
Responsibility to ensure mutually agreeable solution to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
Sound financial management of deals in line with budget and company strategic objectives
Preparation and presentation of reports as and when required.
Overall responsibility to ensure administrative procedures is followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments.
Participation in team/department meetings and development/training initiatives to ensure that the parts sales team functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in development initiatives in line with company strategic objectives, ensure effective inter-departmental and internal communication and by collaborating and sharing information with colleagues, e.g. Selling strategies, marketing information, leads, etc.
Responsible for welcoming customers to the store, talking to them, helping them and generally making their shopping trip memorable. Also supporting the store in meeting its sales targets by recommending products to customer and making sure the shelves are stocked.
Duties:
⦁ Showing an interest in every customer’s needs.
⦁ Resolving customer complaints in a sensitive & polite manner.
⦁ Working as part of the sales team to develop both new and existing markets.
⦁ Involved in developing sales.
⦁ Constantly developing existing sales processes which will generate sustainable growth.
⦁ Contacting prospective clients by phone .
⦁ Dealing with a diverse range of clients in the private sector.
⦁ Recommending additional products to customers.
⦁ Accepting stock deliveries and then processing them.
⦁ Helping with all areas of stock management.
PERSONAL ABILITIES
⦁Confident enough to approach customers and offer them help, advice and information.
⦁Having a flexible approach to working in shifts.
⦁Always supporting colleagues no matter how challenging the situation.
⦁Having a friendly demeanor and being able to create a comfortable atmosphere for customers.
⦁Always smartly dressed and having good personal hygiene standards.
⦁Actively maintaining awareness and understanding of current relevant retail products.
⦁Handling multiple priorities.
⦁An excellent communicator with natural people skills.
⦁Attention to detail.
⦁Highly motivated
⦁Social skills
⦁Computer skills (Microsoft Word, Microsoft Excel and Microsoft Power Point).
B.Com -- Accounting & Business Indira Ghandhi National Open University 2011 - 2014 (Gradua