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Mohamed Khaled, Call Center Team Leader

Mohamed Khaled

Call Center Team Leader

Airfrance-KLM

Location
Egypt - Cairo
Education
Bachelor's degree, Business Information System
Experience
10 years, 4 Months

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Work Experience

Total years of experience :10 years, 4 Months

Call Center Team Leader at Airfrance-KLM
  • Egypt - Cairo
  • My current job since January 2017

leading a team, supervise and coach them on their performance, handle escalations, managing the operations and dealing with the client.

Escalation desk at Expedia.ca
  • Egypt
  • January 2014 to January 2017

Education

Bachelor's degree, Business Information System
  • at Helwan university
  • February 2014

Specialties & Skills

Team Leadership
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Action Plans
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Coaching
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Ticketing
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Escalation Management
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Internet
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word
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Sabre
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Excell
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Amadeus
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Excell, Sabre, Amadeus, Word, etc
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Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Sabre (Certificate)
Date Attended:
October 2016
communicate and coach to peak performance (Certificate)
Date Attended:
April 2018
Banking (Training)
Training Institute:
ABC bank

Hobbies

  • Games
  • Listening to music
  • Horseback riding
  • Swimming