Advanced Technical Support Engineer
Juniper Networks
Total years of experience :17 years, 4 Months
Customer Services EMEA
- Providing software and hardware technical support, including configuration assistance and troubleshooting of M, T and MX series products for timely resolution of issues
- Delivering high-quality technical assistance for Juniper core network solutions
- Reproducing customer problems, and coordinating fixes with software engineering
- Documenting all actions taken toward resolving customer issues in contact tracking database
- Writing technical part of IP/MPLS and metroEthernet RFPs.
- Technical rating of datacom equipments proposals.
- High-level, low-level Design of several telecom platforms migration over the IP/MPLS backbone (STP, SGSN, NTHLR, IN…) using MPLS based VPNs (level 2, level 3)
- Involvement in IP/MPLS backbone extension design, dimensioning and QoS implementation.
- Troubleshooting and resolving connectivity problems of telecom services carried over IP/MPLS backbone.
- IP/MPLS backbone performance monitoring (InfoVista)
- Conducting extensions of OTT Data Communication Network (DCN); reorganization of its physical topology and IP addressing plan.
- Planning and ordering IP connectivity of PDH and SDH equipments to the DCN.
- Test reporting and configuration of Paradyne’s IP and TDM SHDSL equipment within a national scale deployment.
Customer: Tunisie Telecom (first national telecom operator)
- Test reporting of installed Redback SmartEdge routers intended to extend the national IP backbone.
Customer: Tunisie Telecom
- Management of Alcatel’s PBX install projects including telephony and data cabling and system configuration (OmniPCX Office)
Master of science course including wireless networks fundamentals, Access protocols and resources allocation, intelligent networks, network optimization and radio propagation.