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mohamed mounir, Technical Support Specialist

mohamed mounir

Technical Support Specialist

IGI

Location
Egypt
Education
Bachelor's degree, Communication and Electronics Engineering
Experience
4 years, 1 Months

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Work Experience

Total years of experience :4 years, 1 Months

Technical Support Specialist at IGI
  • Egypt - Cairo
  • March 2016 to August 2018

- First and Second line support and Respond to queries either in person or over the phone or email
- Diagnosing PCs And Laptops issues (hardware & software) and Follow up with users to ensure issue has been resolved
- Troubleshoot problems of printers and Administering Print Server
- Resolve technical problems with Local Area Networks (LAN)
- Microsoft System Infrastructure - Managing (AD, DHCP, File Server, Hyper-V, Backup, VMs, etc.
- Managing Kaspersky Endpoint Security anti-virus server
- Managing CCTV, Attendance, Access control Systems
- Participate in managing VOIP system "GrandStream"

Technical support Engineer at Tigrisnet
  • Egypt - Cairo
  • August 2014 to February 2016

- handle technical issues with clients via phone and emails which related to Vsat (satellite Internet ) and Voip
- Update database of the company website .
- Maintaining and administrating computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Administrating company servers (Managing & Maintaining & check the event viewer to solve any problem)

Education

Bachelor's degree, Communication and Electronics Engineering
  • at New Cairo Academy
  • August 2014

Specialties & Skills

Virtualization
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Backup
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Windows Server Administration
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Office 365
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SharePoint
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Network
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itil
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Window Server
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sccm 2012
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veeam backup
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vcenter
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office 365
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sharepoint 2016
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Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert

Training and Certifications

veeam backup (Training)
Training Institute:
self study
Date Attended:
October 2018
itil foundation (Training)
Training Institute:
ITIda
Date Attended:
October 2018
vcenter (Training)
Training Institute:
self study
Date Attended:
September 2018
sccm 2012 (Training)
Training Institute:
self study
Date Attended:
September 2018
Enabling and Managing Office 365 (Training)
Training Institute:
GlobalKnowledge
Date Attended:
August 2018
Duration:
40 hours
Planning and administering Sharepoint 2016.rar at GlobalKnowledge (Training)
Training Institute:
GlobalKnowledge
Date Attended:
August 2018
Duration:
40 hours
CCNA (Certificate)
Date Attended:
November 2016
Valid Until:
November 2020
Mcsa Windows Server 2012 (Training)
Training Institute:
ITGate
Date Attended:
March 2015

Hobbies

  • Football